IT Service Delivery Analyst

The Place for Talent

About the opportunity

This role plays a key part in delivering a seamless and reliable technology experience across Charter Hall, enabling our people to perform at their best every day. By improving how technology supports the business, reducing disruption and driving efficient, well-governed operations, the IT Service Delivery Analyst helps strengthen productivity, support our growth and ensure we continue to operate in a scalable and resilient way.

How you’ll make an impact

• Lift employee productivity through smarter use of technology – coaching teams on tools and unlocking better ways of working across the business.
• Minimise disruption and downtime – proactively monitoring and resolving issues before they impact people, ensuring a seamless day-to-day experience.
• Deliver a high-quality, human-centred service desk experience – making it easy for employees to get support and enabling them to stay focused on what matters.
• Strengthen operational resilience and compliance – managing risk and governance effectively to protect the business while enabling efficiency and scale.

What you’ll bring to the team

• Future focused capabilities including self-awareness, resilience, agility and generosity.
• An ability to work in a fast-paced environment with strong time management skills, initiative and an ability to prioritise.
• Experience in partnering with 3rd party vendors and IT service providers.
• Solid understanding of the core ITIL processes (ITIL certified preferred).
• Listens to others’ needs and enthusiastically experiments with ways of innovating in a disciplined and purposeful way.
• Builds trust with our people and customers and can translate highly technical concepts.
• Solves high impact issues before they turn into problems and looks to solve for root causes.

Benefits that matter

Our people share in our success. From employee share ownership to career development, we back our people for the long term.

• Wealth: Short and long-term incentives, salary continuance and crisis insurance, employee securities and salary packaging.
• Family: 20 weeks paid primary carers leave, 10 weeks secondary carers leave, parental transition support, school holiday programs.
• Well-being: Sonder 24/7 EAP, Tuesday breakfasts, wellbeing leave, WELL-accredited workplaces and AIA Vitality.
• Learning: On-the-job experiences, 24/7 online learning, mentoring and coaching.
• Leave: Birthday leave, purchased leave, volunteer leave, career breaks, fertility leave, and wellbeing leave.
• Community: Pledge 1%, volunteer leave, workplace giving and dollar matching.

Why Charter Hall

As Australia’s leading diversified property funds manager, we bring together scale, expertise and a strong performance track record to deliver for our investors. What sets us apart is our active approach – managing funds, assets, leasing and development across Office, Industrial & Logistics, Retail, Diversified and Social Infrastructure to unlock long-term value.

We’re always looking ahead, exploring new ways to connect people, capital and opportunity. Backed by an entrepreneurial, collaborative and customer-focused culture, Charter Hall is a place where talented people can step up, contribute and make an impact.

Learn more: https://www.charterhall.com.au/

Ready to join us?

Apply now or reach out confidentially to Alex Smout (***email_hidden***) to help shape what’s next.