Guest Services Agent

About Henry Jones Art Hotel

Nestled in the heart of the historic Hobart waterfront, you will find The Henry Jones Art Hotel; Federal Hospitality luxury hotels that combines premium accommodation with immersive, unforgettable experiences. Throughout the halls and across the walls of The Henry Jones Art Hotel, you'll find engaging pieces of history, art and stories that connect our guests to the beautiful state of Tasmania.

You will be responsible for welcoming guests and managing check-in and check-out processes, handling reservations, amendments and guest enquiries, coordinating internal and external tour bookings, maintaining accurate guest profiles and records, assisting with luggage handling and valet parking, and supporting the Front Office team in day-to-day operations.

In addition, you’ll have the opportunity to step into a Duty Manager role when required, providing operational leadership, overseeing shifts, and ensuring a seamless guest experience across the hotel. While these shifts are not guaranteed, they offer valuable exposure to leadership responsibilities and hotel operations.

What you'll bring

We’re looking for a hospitality professional who enjoys delivering exceptional service and is ready to step up when needed.

• Minimum 2 years’ experience in hotel Front Office or Reservations (ideally as a Guest Services Agent)
• Previous experience in a Duty Manager or leadership capacity (highly regarded)
• Strong communication, organisational and time management skills
• Ability to stay calm, adaptable and positive in a fast-paced environment
• A proactive mindset with the confidence to take ownership when leading shifts
• Current full manual driver’s licence
• Valid Tasmanian RSA
• Flexibility to work across a 7-day roster, including evenings, weekends and public holidays
• Experience with RMS or similar hotel systems (preferred)

What you can expect from us

Along with this fantastic job and Federal Hospitality discounts across our hospitality and tourism properties, you will also receive:

• Delicious FREE staff meal available per shift
• Access to hundreds of discounts across many brands, helping you save on everyday expenses, including phone bills, fuel and groceries, fashion, restaurants, and entertainment
• Supportive work environment with learning and development opportunities

Interested? Take the next steps to apply

Click “Apply Now” and submit your resume along with a few words about why you’re excited about this opportunity, or for more information, contact Lauren Murfet, Talent Acquisition Advisor: ***email_hidden***

If this isn’t the right role for you but you’re interested in working at one of the Federal Hospitality properties, please check out our other current vacancies on our careers website www.federalhospitalitycareers.com.au.