AWS Connect Support Engineer

AWS Connect Support Engineer | 12-Month Contract | Melbourne | Hybrid

We're looking for an experienced AWS Connect Support Engineer to join a Melbourne-based organization on a 12-month fixed-term contract — hybrid flexibility on offer.

The Role: You'll be the go-to for day-to-day BAU support of AWS Connect and associated contact center services — keeping the platform healthy, resolving production issues, and working closely with tech and business teams to drive stability.

What You'll Be Doing

→ BAU support for AWS Connect — monitoring, health checks, and availability

→ Investigate and resolve production issues with solid root cause analysis

→ Manage contact flows, queues, routing profiles, and user admin

→ Support deployments, config changes, and production releases (including occasional out-of-hours)

→ Maintain integrations with CRM, APIs, and broader AWS services

→ Collaborate with Contact Centre Ops, Infrastructure, and Dev teams

What You'll Bring

→ Hands-on AWS Connect experience in a production environment

→ Strong AWS cloud knowledge (Lambda, CloudWatch, S3, DynamoDB etc.)

→ CRM and API integration experience

→ Sharp troubleshooting and RCA skills

→ Great communication across technical and non-technical stakeholders

Full Australian work rights required.

Send your resume to ***email_hidden*** or apply directly on LinkedIn

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