Switchboard Client Services Officer

Closes: 29 June 2026

Classification: Administrative Services Officer Class 3

Salary: $78,755 - $84,284 plus superannuation

Position No: 70803 - 02QQB

Directorate: Canberra Health Services

Advertised (Gazettal date): 18 June 2026

Contact Officer: Jemma Saunderson on ***email_hidden*** or (02) 5124 7991

What can we offer you

• Competitive pay rates and excellent working conditions within a tertiary hospital.
• Salary Packaging with many options that provide full fringe benefits tax concessions.
• Flexible working conditions.
• Access to Employee Assistance Program.
• Access to discounted gym membership.
• Access to onsite Physiotherapists.
• Access to onsite cafes, staff cafeteria, pharmacy and gift shop.

About the Role: The Infrastructure and Health Support Services, Operational Support Services, is responsible for the provision of a range of Client Services to support the operations across various Canberra Health Services locations. The branch is committed to the CHS vision, role and values.

Under general direction of the relevant business unit Manager/Supervisor, the Switchboard Client Services Officer provides exceptional customer service, incorporating our core values, Reliable, Progressive, Respectful and Kind, for Client Services business units.

The Switchboard Client Service Officer is required to work shift work as some business units operate 7 days a week with rotating shifts, including weekends and public holidays.

The Switchboard Client Services Officer is expected to work collaboratively with other business units across CHS and be supportive and flexible in leading the changing priorities of the business portfolio.

This position will be based at Canberra Hospital and the University of Canberra Hospital with some travel required to other Canberra Health Services sites.

For more information regarding the position duties click here for the Position Description.

• Undergo a pre-employment National Police Check.

For more information on this position and how to apply “click here”

Note: This is a temporary position available for a period of 11 months with the possibility and/or permanency.

Note: Under the ACTPS employment framework you may be placed in another role where required for the efficient administration of the service.

Where an offer of employment is for a fixed-term period, any related temporary contracts within the Territory will be issued in compliance with the requirements and applicable exceptions outlined in the Fair Work Act.

Canberra Health Services (CHS) is focussed on the delivery of high quality, effective, person centred care. It provides acute, sub-acute, primary and community‐based health services, to the Australian Capital Territory (ACT) and surrounding region. More information can be found on the CHS website.

Our Vision: creating exceptional health care together

Our Role: to be a health service that is trusted by our community

Our Values: Reliable, Progressive, Respectful and Kind

CHS is committed to workforce diversity and to creating an inclusive workplace. As part of this commitment, we welcome applications from all diversity groups. Aboriginal and Torres Strait Islander peoples, people with disability and people who identify as LGBTQIA+ are particularly encouraged to apply.

The ACT public service is committed to closing the gap, underpinned by the belief that when Aboriginal and Torres Strait Islander people have a genuine say in the design and delivery of policies, programs and services that affect them, better life outcomes are achieved. More information can be found here ACT Closing the Gap Implementation Plan - ACT Government Transparency Portal.

#LI-DNI

Note

This is a temporary position available for a period of 11 months with the possibility and/or permanency.

Career interest categories

Administration and Governance

Healthcare, Medical and Allied Services