Duty Manager / Customer Service Officer

Duty Manager - Leisure Facilities

Multiple Casual Positions

Location: Latrobe Leisure Moe/Newborough, Morwell and Churchill, Yallourn North and Moe Outdoor Pools

Salary

Duty Manager - $46.57 per hour (includes 25% Casual Loading)

Qualified Customer Service Officer (Lifeguard) - $43.09 per hour (includes 25% Casual Loading)

Make an Impact - Become a leader at our Leisure Facilities

We are looking for skilled and motivated individuals to assist in leading our Leisure Facilities as Casual Duty Managers.

About The Role

As a Duty Manager, you will play a key role in overseeing the day-to-day operations of Latrobe City Council’s leisure facilities, stepping in to lead when a Leisure Facilities Leader is not on duty. You will ensure the smooth running of both indoor and outdoor sites while providing guidance, support, and direction to rostered team members.

This role is responsible for maintaining the highest standards of safety, presentation, and facility operations, while delivering an exceptional customer experience across all venues.

You will work across our three leisure centres—Moe/Newborough, Churchill, and Morwell—as well as our outdoor pools located in Yallourn North and Moe. Flexibility is essential, as shifts are offered across a variety of days and hours including weekends,

Successful applicants will undertake a dual role as both Duty Manager and Qualified Customer Service Officer (Lifeguard). Remuneration will vary in line with the responsibilities of each shift, including whether a Team Leader is rostered.

About You

You will have a commitment to providing excellent customer service and will effectively communicate with to our customers. You will have a demonstrated ability to work in a team environment, with experience in cash handling, computer system experience and have a high attention to detail.

As a Duty Manager you will also have the ability to make decision in line with Council’s policies and procedures to ensure safe operations of the facility.

Essential

• Level 2 First Aid Certificate
• Current Pool Lifeguard Qualification

Desirable

• Pool Operation certificate
• Certificate III or IV in fitness

Successful applicants will be required to apply for and satisfactorily obtain a National Police Check and Working with Children Check.

Go Further at Latrobe City Council

A career with us begins with a desire to empower and make positive change within our Latrobe City Community. At council you will get stuck into interesting work and experience growth as you see the impact you make unfold right in front of you.

Why work for us?

At Latrobe City Council we are an equal opportunity employer who invests heavily in our employees.

We offer a range of training and Personal Development opportunities including a structured Leadership Development Program and study assistance.

At LCC you will enjoy flexible working options including working from home, and we offer benefits such as salary packaging and access to our health and wellbeing programs.

We want you to join our team and provide the best services possible for a fast-growing regional municipality in the heart of Gippsland.

To apply

Please apply via the Latrobe City Council website www.latrobe.vic.gov.au/careers

Applications close at 11:59PM Thursday 2 July 2026.

For more information contact Max Lietzau, Leisure Facilities Leader on 0427 711 640 for a confidential discussion.

Child Safe Organisation

Latrobe City Council has a zero tolerance to any form of child abuse and is committed to the safety, wellbeing and empowerment of children. We create and maintain a child safe organisation where protecting children and preventing and responding to child abuse is embedded in the everyday thinking and practice of all employees, volunteers and contractors. Our recruitment practices reflect this.

Diversity and Inclusion

At Latrobe City Council we value workforce diversity and inclusion, where individual uniqueness is embraced. We value diverse life experiences and the perspectives of our people, whilst providing high-quality services to all members of our community, regardless of age, gender, ethnicity, religion, cultural background, disability, or sexuality.

At Latrobe City Council we are committed to providing positive employment opportunities for Aboriginal and Torres Strait Islander people and welcome employment applications from candidates of Aboriginal and Torres Strait Islander background. Council's Indigenous Employment Program is available to support Aboriginal and Torres Strait Islander descent applicants and can be contacted ***email_hidden*** or by calling 1300 367 700.

We at Latrobe City Council strongly encourage people with disability and diverse backgrounds to apply for our roles. If we can assist you with any reasonable adjustments in order to submit your application for this role, please contact the Careers team via email at [email protected] or call 5128 6113 noting your preferred method of communication and contact details and a member of the team will be in touch.

Latrobe City Council is an equal opportunity employer and works in the interest of the safety of children and young people. Our recruitment processes reflect this commitment.