Claim Specialist

What It’s Really Like to Be a Motor Claims Specialist at Suncorp

Our specialists do more than handle claims — they support customers during stressful times. From guiding them through the process to restoring confidence, we help people get back on the road and back to life. Collaboration is key, and no one faces challenges alone. The role is fast-paced and rewarding because every claim represents someone who needs our help. If you want a meaningful career in a supportive team, join us.

Position Overview

• Location: 109 Neil Street, Toowoomba, QLD 4350
• Contract Type: Permanent Full-Time & Part-Time
• Start Dates: Tuesday 28th July2026
• Assessment Centre/Interview Dates: 30 th of June
• Salary: $62,000 exclusive of 12% super + performance-based incentives
• Training: 5-week full-time, fully onsite structured training program, followed by additional onsite training within the first 3 months of commencement. For Part Time candidates it is Full Time hours during training.
• Hybrid Working: After training, hybrid work applies

What I Do As a Motor Claims Specialist

Here’s what a day can look like:

• Phone-Based Role: This is an inbound phone-based role, where I connect with customers directly, offering support and guidance at a time when they need it most.
• Be the First Point of Reassurance: When someone lodges a claim, I’m often their first conversation after a stressful moment. I really listen and help them feel heard and supported.
• Guide Customers Through Their Claim: I walk them through what happens next, explain what’s covered, and make things simple, so they always know what to expect.
• Solve Problems and Think on My Feet: Every claim is different. I look for solutions, use my judgement, and make fair decisions that balance empathy with policy.
• Objection and Complaint Handling: At times, I’ll need to manage objections or handle complaints, addressing concerns while maintaining professionalism and empathy.
• Critical Thinking: Each situation requires critical thinking to assess and determine the best course of action for both the customer and the company.
• Lean on the Team: We debrief after tough calls, share wins, and help each other learn because at Suncorp, you’re never on your own.

What You’ll Bring

This isn’t just a call centre job — it’s real, human work. You’ll do well here if you bring:

• Compassion: A calm, reassuring voice that helps people feel supported.
• Resilience: The emotional strength to stay steady, even when the calls are tough.
• Confidence: The ability to make clear, fair decisions and communicate them with care.
• Attention to Detail: Sharp focus to manage multiple claims and systems accurately.
• Empathy & Curiosity: A genuine interest in understanding customers and finding the best outcome.
• A Growth Mindset: Experience in customer service, contact centres, or insurance is great but what matters most is your attitude and willingness to learn.
• Critical Thinking & Problem-Solving: Ability to assess situations and think critically to find the best solutions, even in challenging circumstances.

Shift Option

• Full-time, Mon - Fri (8:00am–10:00am start window, 37.5 hrs/week)

Please note: ‘Start window’ means you can be asked to start at any time between the hours shown. You must be able to fully commit to the shift shown.

What We Can Offer You

Suncorp's employee benefits are designed to support, empower and reward our people. Some of our benefits include:

• Employee discounts and rewards - exclusive offers on more than 400 of Australia’s large retailers including Myer, David Jones, Coles and Woolworths. We also offer discounts across our brands and various products including Suncorp Insurance, AAMI, Shannons, Apia and GIO.
• Study support - We encourage external learning and offer study support to eligible employees, so you can continue to broaden your career opportunities while you work.
• Parental Leave - All permanent employees who are primary carers are offered 20 weeks parental leave.
• Wellness - We offer a wide range of initiatives to promote our employees’ health and financial wellbeing. This includes discounts on major brand health insurance, as well as discounted gym membership plans for our people.

It's worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits, Click Here

Chase the sun, apply online today

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

If you require more information or any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact ***email_hidden*** for a confidential conversation.