Disaster Recovery Officer - Capability and Operations

Department of Customer Service

Reference number

req52165

Occupation

Administration and Clerical

Work type

Full-Time

Location

Sydney City

Salary Information

$90,767 - $103,729 + super

Closing date

29 June 2026 at 10:00am

Disaster Recovery Officer - Capability and Operations roles SNSW Grade: 5/6 - base salary from $90,767 - $103,729 + superannuation, plus employer superannuation contributions and annual leave loading

Employment Type: Temporary x 2 roles

Full-time upto 12 months
Full-time upto 2 years

Location: Across NSW, with a hybrid work arrangement (minimum 1 day per week at an SNSW-approved location)

About ServiceNSW

Service NSW is making it easier for people and businesses across NSW to access government services. Since launching in July 2013, we have successfully transformed and streamlined NSW Government service delivery with cutting edge digital solutions and an award-winning culture of passion and teamwork. Our customer-centric solution offers simpler and faster access to government transactions through our digital channels, a 7-day-a-week phone service and an expanding network of service centres. We currently partner with over 50 agencies to offer over 1,000 NSW Government transactions.

About the team

The Disaster Preparation and Recovery (DPR) team helps Service NSW support communities before, during and after disasters. We work with partners to make sure people get the right help, when and where they need it. By staying prepared and ready to respond, DPR enables Service NSW to act quickly, safely and effectively when recovery support is required. Within DPR, the Capability team focuses on coordinating workforce readiness and supporting continuous improvement while the Operations focus on disaster recovery customer care. There is a 5/6 role available in each team as part of this recruitment.

Your day-to-day

Step into a fast-paced role where you’ll help keep disaster recovery teams organised, informed and ready to respond. From turning data into insights to coordinating workforce readiness and supporting continuous improvement, your work will help strengthen how Service NSW prepares for and responds to disasters.

In this role, no two days will look quite the same. You’ll play a key part in keeping our disaster recovery operations team organised, informed and ready to respond from supporting workforce coordination and rostering, to analysing operational data and turning it into clear reporting that supports decision-making.

You’ll help coordinate the systems, processes and follow-up actions that keep the team moving, while also contributing to after-action reviews that strengthen how we prepare for and recover from future disasters. It’s a great opportunity for someone who enjoys variety, thrives in a fast-paced environment, and wants to contribute to work that has a real impact on communities across NSW.

Key accountabilities across the two roles

Data Analysis and Reporting: Regularly collate and analyse data to monitor disaster recovery operations and produce dynamic reports. With a focus on rostering, and deployment tracking.
Workforce Management: Support the wellbeing and engagement of the disaster recovery surge workforce ensuring they are ready and capable.
Coordination & Prioritisation: Manage competing and conflicting priorities, resolve issues as they arise, and work with a high level of autonomy to ensure deliverables are prioritised, progressed and completed on time and to a high standard.
Asset Management: Maintain registers, update records such as assets, training and workforce as well as identify opportunities for improvement.
After-Action-Reviews: Support the conduct of After-Action Reviews to evaluate disaster recovery operations and identify areas for improvement.
Administration: Manage Office 365 for the team inbox, document meeting minutes, track and log action items, and coordinate access to the team inbox and SharePoint site Document meeting minutes, maintain SOPs, and track action items through to completion, ensuring clear visibility and follow‑through across the team.

To be successful in this role you will demonstrate:

Strong data analysis and reporting skills, with demonstrated experience using Microsoft Excel to collate, interpret and present information clearly.
Well-developed coordination and organisational skills, with the ability to manage multiple tasks, maintain accurate records and track actions to completion.
Strong written and verbal communication skills, including preparing clear reports, meeting notes and operational updates for a range of stakeholders. Responding to enquiries, providing practical advice and escalating complex issues where required.
Ability to work in a fast-paced and evolving environment with a high level of autonomy, using sound judgement to prioritise work, resolve issues, and deliver outcomes.
Experience using Microsoft Office products, Teams, scheduling and calendar management with exposure to platforms such as Miro highly regarded.

To Apply

Provide a short covering letter (not exceeding 1 page) and up-to-date resume (not exceeding 4 pages) that details your experience and how you meet the capabilities of the role.

Salary Grade 5/6, with the base salary for this role starting at $90767 base plus superannuation

For enquiries relating to recruitment please contact Jyostna Channamadhvuni via ***email_hidden***.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: Monday, 29 June 2026 @ 9.59 am

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact ***email_hidden***.

For more information, please visit

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Information on adjustments available for the recruitment process