Implementation Support Consultant

We are seeking a driven and technology-oriented individual to join a growing software company. In this role, you will deliver services to business clients by configuring platform features to align with their workflows, integrating the platform with third-party systems, and migrating data from legacy tools. You will collaborate closely with Customer Success and Product/Engineering teams to develop deep product expertise and deliver exceptional customer experiences, helping organizations streamline operations, improve onboarding, and increase efficiency.

Key Responsibilities

• Meet with clients regularly to deliver services and implementation support.
• Complete configuration, integration, and migration tasks on behalf of clients.
• Build and maintain strong customer relationships, gaining a thorough understanding of business requirements and providing tailored solutions.
• Manage multiple projects and priorities in a fast-paced environment.
• Collaborate with Customer Success and Product/Engineering teams to ensure a seamless customer journey and successful outcomes.

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Experience & Skills

• 1-2 years experience working within a SaaS environment is preferred.
• 1-2 years experience in a customer-facing B2B technical support, implementation or customer success position.
• Technical aptitude with a willingness to learn new technologies and continuously improve skills
• Excellent interpersonal, communication, and collaboration abilities.
• Ability to perform effectively in a dynamic, high-pressure environment.
• Ability to work in a hybrid environment and commute to a Melbourne-based office several days per week.

Work Arrangement

• Hybrid work model.
• In-office attendance required three days per week.

Compensation

• $85K + Super

To be considered, send your updated resume to ***email_hidden***