Front Desk Supervisor

Department of Climate Change, Energy, the Environment and Water

Reference number

550933

Occupation

Customer Service, Management and Supervision, Reservations/Ticketing, Sales, Tourist Information

Work type

Full-Time

Location

Bathurst & Central West NSW

Salary Information

Outlined below

Closing date

30 June 2026 at 11:55pm

Jenolan Caves Reserve Trust is seeking a Front Desk Supervisor, who is keen to connect visitors and guests to an incredible natural setting.

• Temporary full-time role up to 2 years
• Located at Jenolan Caves, 3 hours from Sydney and 25 minutes from Oberon
• Package includes base salary, loading, plus employer's contribution to superannuation
• Great opportunity to work at a world heritage site at an idyllic location and play a pivotal role in the creation of life changing visitor experiences

About the role

As the Front Desk Supervisor, you will be accountable for leading and coordinating all front office and guest services operations across accommodation reservations, arrivals, departures, guest enquiries, overnight audit processes and service recovery. You will manage resources, systems, procedures and team performance to ensure the delivery of exceptional guest experiences and consistently high service standards throughout the Jenolan Visitor Use and Services Zone. This role plays a critical part in maintaining accommodation readiness, guest communication, operational efficiency and a positive team culture whilst supporting the broader Hotel & Hospitality leadership team.

About you

To be successful in this role you will have:

• Demonstrated ability to supervise front office, accommodation, reservations or guest services staff and assign daily tasks.
• Experience in managing guest enquiries, arrivals, departures, complaints and service recovery in a professional manner.
• Demonstrated ability to train, mentor and support front office team members, including casual and cross-departmental staff.
• Experience using property management systems, reservations platforms, reporting processes and night audit procedures.
• Demonstrated ability to manage rosters, handovers, daily procedures and operational priorities in a dynamic accommodation environment.
• Strong communication, problem-solving and organisational skills with a guest-focused leadership approach.

Accommodation & Working Arrangement

Due to the unique operational environment at Jenolan Caves and the Front Desk Supervisor plays a critical role in overseeing the guest journey across reservations, arrivals, departures, reception operations and overnight audit requirements, requiring a strong onsite leadership presence to support the day-to-day operation.

Given the remote location and evolving operational environment, this position is well suited to candidates seeking a FIFO-style hospitality leadership opportunity, with onsite accommodation arrangements available if required.

The Jenolan Caves Reserve Trust’s mission is to connect its visitors with the unique natural & cultural heritage of Jenolan caves, and through that connection stimulate the urge to care for and protect all such special places.

Front Desk Supervisor

What we do

Jenolan Caves Reserves Trust

Our Mission

At Jenolan Caves our mission is to connect our visitors with the unique natural and cultural heritage of Jenolan Caves, and through that connection, stimulate the urge to care for and protect all such special places. Put simply, our mission is to Protect and Connect.

What we can offer you

Jenolan Caves is a great place to expand your career and grow your skills and knowledge.

• Onsite accommodation arrangements if required.
• Learning and development opportunities, including in-house training.
• Flexible working arrangements – flex hours and flex leave.
• Staff discounts on dining and cave tours.

How to apply

Apply by answering all pre-screening questions, submit a current resume and a one-page cover letter that outlines your skills and experience relevant to the role.

In our inclusive and accessible workplace, differences are embraced, contributions are valued, and everyone has a sense of connection and belonging. DCCEEW supports various employee affinity groups, practice flexible working, offer job share and workplace adjustments.

For more information about the role contact Aiden Lizotte via ***email_hidden***

Applications close: Tuesday 30 June 2026 at 11.55pm.

A recruitment pool may be created for ongoing and temporary roles of the same role or role type that may become available for filling over the next 18 months.

Looking for more information or assistance in applying?

• Our commitment to a diverse and inclusive workplace.
• How we encourage and support people with disability
• Information and adjustments for individual needs for the recruitment process and the workplace.

If you require an adjustment for your application process, please contact our Talent Acquisition Team by emailing [email protected] or contacting Tori Basnet on 0400 543 556 (please mention reference number 55093.

If you are an Aboriginal or Torres Strait Islander, use our Aboriginal applicants guide to assist with applying for roles or contact our Aboriginal Career pathways team for a yarn

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