Residential Quote Success Manager

Newly created national leadership role in Adelaide! Drive quote success, SLA delivery, and team growth at Australia's leading property valuation firm.

Herron Todd White (HTW) is Australia’s largest independent property valuation and advisory firm. With over 55 years of experience and a new partnership with Quadrant Private Equity, we’re entering an exciting growth phase.

With 800+ professionals nationwide, we combine local expertise with national scale to deliver trusted insights that help clients make confident property decisions.

About the role

This is a newly created permanent opportunity for a highly motivated Residential Quote Success Manager to join our Operations team based in Adelaide.

This is a pivotal, national-level role responsible for leading our residential valuation quote submission team, ensuring we hit our targets for win rates, submission speed, and service quality.

Key Responsibilities

You will collaborate closely with Valuer leadership and our Marketing team to optimise capacity, monitor competitive trends, and execute dynamic pricing models. As the primary point of contact for complex or high-risk quotes, you will ensure our service delivery consistently meets strict SLAs.

• Operational Excellence: Actively manage WIP, workforce allocation, and incoming volumes, ensuring all quotes meet strict turnaround time frames.
• Team Development: Lead, coach, and upskill a team of Quote Success Specialists, fostering a collaborative, high-performance, and sales-focused culture.
• Stakeholder Collaboration: Partner with senior Valuer leadership to optimise volume/capacity and work with the Marketing team on strategic sales campaigns.
• Continuous Improvement: Leverage data, analytics, and technology-driven solutions to improve submission rates, win rates, and ATVs.

About You

We are looking for a seasoned leader with a proven track record in managing sales operations within fast-paced, high-volume environments. You are results-oriented, with a clear focus on accountability for SLA and KPI delivery, yet equally committed to coaching, developing, and empowering your team to achieve their best.

• Leadership Track Record: Demonstrated experience leading sales operations in a fast-paced environment, with proven accountability for SLA and KPI delivery.
• Strategic Mindset: Ability to evaluate competitive positioning, identify revenue opportunities, and implement dynamic pricing.
• Stakeholder Management: Exceptional communication skills with the ability to influence and build credibility across all levels of the business.
• Operational Agility: High attention to detail with a focus on quality, accuracy, and customer-centric outcomes.
• Qualifications: Tertiary qualification in Business, Property, Real Estate, or a related discipline is desirable.

Why You’ll Love Working With Us

• At Herron Todd White, we’re committed to creating an environment where you can thrive personally and professionally.
• Exposure to Australia’s largest independent valuation firm.
• A collaborative Operations team environment that values your eye for detail and commitment to excellence.
• Work with some of the most respected professionals in the industry.

Why Herron Todd White?

We value innovation, professionalism, and accountability. We value curiosity, professionalism, and integrity. We collaborate and champion those who are willing to grow and shape the success of our national residential valuation operations.

This is a career opportunity to learn, to grow, and to play a meaningful role in making a difference.

Click on ‘Apply Now’ to start your next chapter with Herron Todd White!

Reach out to our Talent team at ***email_hidden*** for any questions about the role or application process.

All successful candidates are required to complete pre-employment background checks, including a company-paid Federal Police check.