Support Officer

We are hiring for a Support Officer.

Support Officer – Customer Service (Contract Role | Goulburn, NSW)

We are seeking a Support Officer for a 6-month contract role, starting ASAP, based in Goulburn (on-site, in-office).

This role is ideal for someone who enjoys working in a customer-focused environment, delivering high-quality service and support in a fast-paced operational setting.

Key Details

• Contract Duration: 6 months (start ASAP)
• Location: Goulburn, NSW (on-site, in-office)
• Eligibility: Full working rights in Australia (mandatory)

Key Responsibilities

• Deliver excellent customer service in a contact/service centre environment
• Take ownership of customer queries and ensure a positive end-to-end experience
• Build rapport and understand customer needs from first contact
• Work across multiple systems simultaneously to resolve requests
• Learn and adapt quickly to new processes and technologies
• Maintain high accuracy and attention to detail in all interactions

Key Requirements

• Experience in a customer-centric environment (contact centre, shared services, corporate or managed services)
• Strong ability to learn and apply new processes quickly
• Excellent customer service and communication skills
• Comfortable working across multiple systems simultaneously
• Typing speed: minimum 40 WPM with 85%+ accuracy
• Strong ownership mindset and problem-solving ability

• Apply now or contact us for a confidential discussion.

How to Apply:

• Interested candidates with relevant experience and security clearance are encouraged to apply via LinkedIn or send your resume to ***email_hidden*** with the subject "Application Architect
• We are offering Referral Bonus and other advantage