Customer Support Officer

One of our State Government Clients is seeking to engage a Customer Support Officer

Please check below all the job details

1. Contract Duration: 06 Months initially with possible extension
2. Work Location: Goulburn - (Purely Office based) - NO REMOTE
3. Eligibility: You must need to have either Australian Full Working Rights / Permanent Residency / Australian Citizenship
4. Tentative Start Date: ASAP
5. Budget: $35 -40 per hour (Inc Super)

Role Description

A State Government Department is seeking a Support Officer to provide customer service and administrative support within a service-focused environment. The role requires a customer-centric approach, strong communication skills, and the ability to work across multiple systems while maintaining accuracy and efficiency.

Key Skills & Experience

• Experience in a customer service, contact centre, service centre, shared services, corporate services, or managed services environment.
• Strong customer focus with the ability to build rapport, understand customer needs, and deliver effective service.
• Ability to quickly learn and implement new processes and procedures.
• Experience using multiple systems simultaneously and adapting to new technologies.
• Strong attention to detail and data accuracy.
• Touch typing skills with a minimum speed of 40 WPM and 85% accuracy.

Key Attributes

• Excellent communication and interpersonal skills.
• Adaptable and quick learner.
• Strong problem-solving ability.
• Ability to take ownership of customer enquiries and deliver positive outcomes.

The Next step is easy: If you are interested, you may send an email to ***email_hidden***