Client Success Manager

We're pretty stoked to be partnering exclusively with our pals at Springboard Digital once again. And this time? We're after a Client Success Manager who knows their stuff.

And honestly? This one's a bit special.

Because this isn't a sales role dressed up as account management. And it's definitely not one of those agency gigs where you're handed 100+ clients, a spreadsheet, and a casual "good luck, mate."

This is about relationships, partnerships and strategy. It's about being the person clients trust. The one who can take the complexity of SEO, Paid Media and Digital Strategy and turn it into something clients actually understand.

So, if you love building lasting relationships, solving problems, keeping projects moving and sitting right at the centre of the action without living in the weeds all day... we reckon you'll quite like this one

Meet Springboard Digital

Brisbane-based. Boutique by design. Built a little differently, and that's exactly the point.

Springboard was created to leave behind everything people hate about agency life. No vanity metrics. No hero culture. No endless firefighting. No burnout badges worn as a badge of honour.

Instead, they've built the kind of agency the industry could do with a bit more of. The client relationships are long-term, the bar is high, the work is rewarding, and the humans are the real magic.

And here's the extra little flex. Springboard has the backing of Alpha Digital, their big sister agency, meaning you'll have extra firepower in your corner, plenty of clever humans to bounce ideas around with, and experienced eyes on complex strategy when you need them.

And perhaps the biggest flex of all? People stick around. Clients included. Which probably tells you everything you need to know...

The Gig

You'll sit in the sweet spot between brilliant clients and some very clever digital humans.

You'll manage a portfolio of brands, build lasting relationships, oversee strategy delivery and keep everyone moving in the same direction. You'll be the go-to for your clients, making sure nothing falls through the cracks.

You don't need to be the world's best SEO Specialist or a Paid Media gun. That's what Springboard's specialist team is for. But you do need enough technical depth to hold your own in conversations, know what's happening inside the platforms, ask smart questions, and guide clients through the bigger picture.

Think part strategist, part relationship builder, part project wrangler, part digital translator.

And if you've got a blend of Client Success and Digital Specialist experience? Even better. There's plenty of room to shape this role around your strengths.

The Best Bit?

This role has real runway. Not the kind that gets mentioned in an interview and then mysteriously disappears once you start.

You'll join as a Client Success Manager with a clear pathway into Senior Client Success Manager as your portfolio, influence and autonomy grow.

You'll also be joining an agency that backs its people to grow, with structured reviews, regular feedback, real mentorship and clear growth pathways already in place.

What We're Looking For In You

• Agency experience (this one's important)
• Experience managing client relationships and making sure nothing falls through the cracks
• A knack for building trust and creating long-term client partnerships
• Solid understanding of SEO, Google Ads, Meta Ads and Analytics
• Comfortable jumping into platforms and understanding what's happening behind the scenes
• Organised, proactive and good at keeping things moving
• Someone who loves seeing clients win
• Comfortable managing different personalities, priorities and the occasional "urgent" request
• Commercially minded and able to see the bigger picture
• Curious by nature and always keen to learn
• The kind of person who takes ownership and follows things through

Bonus Points If...

• You've worked in a Client Success, Digital Account Manager or Account Director role
• You've got hands-on Paid Media or SEO experience (not essential)
• You've worked in a hybrid account management + delivery environment
• You're comfortable leading client conversations and presenting strategy
• You love learning new things and don't mind getting stuck in when needed

The Perks We Think You'll Love

Optional 9-day fortnight (yep, every second Friday off)

Hybrid working setup

Quarterly socials and annual offsites

A workload that's actually manageable

High-trust environment with plenty of autonomy

Clear career progression already mapped out

Leaders who give a damn

Performance bonuses for bringing new clients into the business

Rewarding work, ace humans, and a culture that speaks for itself

Snacks. Actual snacks. Not the sad office biscuit situation.

Feeling like this one has your name written all over it? We had a sneaky suspicion it might.

Hit APPLY. Or if you'd rather have a chat first, we're here for that too.

Here's How You'll Fynd Us

***email_hidden***

0407 903 686

[email protected]

0458 184 555