People And Culture Manager

Hello Clever is building the next generation of payments and loyalty infrastructure by turning every transaction into growth for merchants. We’re an AI-powered fintech operating across 22+ markets, helping businesses move money in real time and convert payments into measurable outcomes like higher repeat rates, bigger baskets, and smarter customer engagement. Our platform combines local account-to-account rails, embedded cashback & loyalty products, and powerful data intelligence (Clever AI) so merchants can launch offers, optimise ROI, and scale faster - all through a single integration. We’re also proud to be recognised on the global stage including being named Australia’s fastest-growing fintech, Top 100 Forbes Asia, ranked in the AFR Fastest-Growing Companies, and selected for Inc. Magazine’s Best in Business alongside some of the most iconic companies in the world.

About The Role

We are looking for a People and Culture Manager to help deliver an exceptional employee experience and support the continued growth of Hello Clever. Reporting to the Head of People and Culture, this role will play a key part in implementing people programs, supporting leaders and employees, and ensuring our people processes are scalable, effective and aligned with our culture. The successful candidate will be hands on, organised and people focused, with the ability to balance day to day employee support with broader people initiatives.

Key Responsibilities

Employee Experience & Culture

• Support the delivery of employee engagement, wellbeing and culture initiatives
• Coordinate employee surveys, feedback programs and action planning activities
• Lead employee recognition and celebration initiatives
• Partner with leaders to drive a positive and inclusive workplace culture
• Support internal communications and employee experience programs

Talent & Recruitment Support

• Support recruitment activities across the business as required
• Coordinate interviews, candidate communications and onboarding activities
• Partner with the People & Talent Specialist in Vietnam to ensure a positive candidate experience
• Assist with employer branding and talent attraction initiatives

Performance & Development

• Coordinate performance review cycles and development processes
• Support managers and employees with performance and development conversations
• Assist in the rollout and administration of Individual Development Plans (IDPs)
• Track completion rates and provide reporting on performance and development initiatives
• Coordinate learning and development activities, workshops and training programs

People Operations

• Manage employee lifecycle processes including onboarding, offboarding and employee changes
• Maintain employee records, HR systems and people documentation
• Ensure HR policies and procedures are up to date and effectively communicated
• Support compliance with employment legislation and internal policies.
• Prepare people reporting, metrics and workforce insights

Employee Relations & Manager Support

• Provide first line support to employees and managers on people related matters
• Support employee relations processes and workplace investigations where required
• Assist managers with performance management and employee wellbeing matters
• Escalate complex issues to the Head of People & Culture when required

Skills & Experience

• 3-4 years experience in Human Resources, People & Culture, Talent or People Operations
• Strong understanding of employee lifecycle processes and HR administration (familiarity with Employment Hero is highly desirable)
• Experience supporting employee engagement, culture or learning initiatives
• Strong organisational and project coordination skills
• Excellent communication and stakeholder management skills
• Ability to manage multiple priorities in a fast paced environment
• High attention to detail and strong problem solving skills

Benefits

• High-Growth Fintech – Be part of a company shaping the future of real-time payments and rewards
• Career Development – Exposure across legal, commercial, and operational leadership pathways
• Impactful Role – A highly visible role supporting critical business functions
• Dynamic Culture – Join a collaborative, high-performing team that values ownership and execution

Hiring Process

• Phone Screen - A brief conversation with our People & Growth Operations Lead to learn more about your background and communication style.
• Video Interview - A final interview with Hiring manager to assess technical skills, alignment, and culture fit.
• Show Us Your Thinking - A short discussion or exercise on how you’d approach key challenges in this role

How to Apply

Apply via LinkedIn or send your CV to ***email_hidden***

Please note, only shortlisted candidates will be contacted.