Customer Service Representative

Are you passionate about helping people, solving problems and delivering exceptional customer service?

This is your chance to join a high‑performing contact centre that prides itself on teamwork, professionalism and service excellence.

Start 13th July 2026 | $37.39 + Super | 35 hrs/week | Maitland (Hybrid) | 6 months contract plus view to extend

We’re seeking motivated, reliable and tech‑savvy Customer Service Representatives to join a busy Government Contact Centre supporting community enquiries. If you enjoy a fast‑paced environment, love talking to people and want to build your career in a structured, suportive workplace; we want to hear from you.

What You’ll Be Doing

• Responding to customer enquiries over the phone in a professional and friendly manner
• Providing accurate information, guidance and support on a range of services
• Managing complaints and resolving issues with empathy and confidence
• Updating systems, maintaining accurate records and following compliance processes
• Working collaboratively within a team‑focused environment

Roster & Hours

• Monday to Friday between 7am–7pm
• 35 hours per week / 7 hours per day
• Rotating every two weeks

What You’ll Need

• 2–3 years’ customer service experience
• Excellent written and verbal communication skills
• Confident typing, PC skills and ability to learn new systems quickly
• National Police Check required

Why You’ll Love This Role

• Be part of a supportive and welcoming team
• Build skills through structured training and ongoing coaching

Training Provided

You’ll start with two weeks of classroom‑based training, followed by a structured 10‑week period where you’ll work closely with specialist mentors before transitioning into independent work. Attendance is required for all training days to ensure success.

Why Work As a Contractor for Ignite?

• Listed on the ASX with an extensive industry network
• Weekly contractor payments
• Personalised contractor care: you’re never “just” a number
• 5.0 Rating on Google Reviews

Ready to Apply?

If you’re enthusiastic, resilient, a strong communicator and love helping people; we’d love to hear from you. If you have any questions regarding this role, please reach out to Anusha on 02 9250 8031 or ***email_hidden***

Apply now and start your journey in a role where you can truly make a difference.

Ignite is Australia's preferred partner in recruitment and technology solutions across private and public sectors.