Commercial Manager, Retail

The Place for Talent

About the opportunity

This role supports the performance of Charter Hall’s retail assets by building strong relationships with tenant customers and a focus on consistent rental outcomes. Working closely with centre teams, it helps resolve issues early and keep things running smoothly - contributing to stable income and the long-term performance of the portfolio.

How you’ll make an impact

• Support rent collection across a portfolio of shopping centres - Assist with day-to-day tasks to help ensure rent is collected on time and accounts are kept up to date.
• Help manage tenant accounts and reconcile records - Work with the team to review ledgers, allocate payments, and keep financial data accurate.
• Be a first point of contact for tenant enquiries- Respond to questions, help resolve payment issues, and provide a positive experience for tenants.
• Assist with payment processes and communications - Support reminder letters, direct debit setup, and general follow-ups with tenants.
• Work within team processes and policies- Help ensure activities align with debt management processes and support reporting where required.

What you’ll bring to the team

• Future focused capabilities including self-awareness, resilience, agility and generosity.
• An ability to work in a fast-paced environment with strong time management skills, initiative and an ability to prioritise.
• Debt collection experience within the retail or banking environment.
• Strong customer relationship skills and the ability to communicate on both a conceptual and detailed level.
• Quick-thinking, commercially minded, and comfortable dealing with a wide range of people at all levels.
• Superior negotiating skills and well-developed numerical skills.
• Tertiary qualification in property, finance or a business-related field.

Benefits that matter

Our people share in our success. From employee share ownership to career development, we back our people for the long term.

• Wealth: Short and long-term incentives, salary continuance and crisis insurance, employee securities and salary packaging.
• Family: 20 weeks paid primary carers leave, 10 weeks secondary carers leave, parental transition support, school holiday programs.
• Well-being: Sonder 24/7 EAP, Tuesday breakfasts, wellbeing leave, WELL-accredited workplaces and AIA Vitality.
• Learning: On-the-job experiences, 24/7 online learning, mentoring and coaching.
• Leave: Birthday leave, purchased leave, volunteer leave, career breaks, fertility leave, and wellbeing leave.
• Community: Pledge 1%, volunteer leave, workplace giving and dollar matching.

Why Charter Hall

As Australia’s leading diversified property funds manager, we bring together scale, expertise and a strong performance track record to deliver for our investors. What sets us apart is our active approach – managing funds, assets, leasing and development across Office, Industrial & Logistics, Retail, Diversified and Social Infrastructure to unlock long-term value.

We’re always looking ahead, exploring new ways to connect people, capital and opportunity. Backed by an entrepreneurial, collaborative and customer-focused culture, Charter Hall is a place where talented people can step up, contribute and make an impact.

Learn more: https://www.charterhall.com.au/

Ready to join us?

Apply now or reach out confidentially to Alex Smout (***email_hidden***) to help shape what’s next.