Senior Customer Service Officer

Senior Customer Service Officer | Freight Forwarding | Brisbane North

About the Company

Our client is a well-established freight forwarding business in Brisbane's northern suburbs, known for a genuinely collaborative culture and strong staff retention. The business is growing and they are now looking for a senior customer service professional to join the team.

The Role

This is a step up from a standard CSO position. You will take ownership of a client portfolio, coordinate shipments across land, air and sea freight, and work closely with internal teams to keep things running smoothly. There is a genuine pathway into a broader or supervisory capacity for the right person over time.

Key Responsibilities

• Manage client accounts and provide timely, accurate shipment updates
• Coordinate with carriers, Customs brokers and logistics partners
• Prepare and verify freight documentation and delivery orders
• Support invoicing, payment verification and record keeping
• Identify opportunities to improve client satisfaction and efficiency

About You

• Background in freight forwarding or customs preferred, adjacent logistics experience considered
• Confident managing high volumes and competing priorities independently
• Strong communicator with a professional, solutions-focused approach
• Ready to take on more ownership and grow with a business that is going places

What's On Offer

• $80,000 to $100,000 base + super depending on experience
• Stable, growing business with long-term career pathways
• Supportive team environment and comprehensive onboarding

Interested? Apply directly or reach out to Zac Smith at Perigon Group on 0466 310 409 or ***email_hidden***