Regional Manager

Lead two iconic brands. Shape regional success.

Step into a career-defining role where you’ll drive performance, people, and growth across Greater Bank and Newcastle Permanent—leading high-performing teams across our Retail Distribution network.

Reporting to the Head of Customer Retail, you’ll deliver exceptional customer outcomes and business performance across our NSW North Coast and Queensland branches, from Taree NSW to Coomera QLD.

This is your opportunity to influence, inspire and drive results, making a real impact across both brands.

What will your key responsibilities include?

• Lead and drive performance across the Retail Distribution network, delivering on sales, growth, and customer outcomes.
• Inspire, coach and develop Branch Managers and frontline teams to build capability and high performance.
• Elevate the customer experience by embedding service excellence and consistent standards across both brands.
• Deliver on regional business plans, using data and insights to optimise performance and identify opportunities.
• Build strong community and stakeholder relationships to grow brand presence and drive local engagement.
• Ensure compliance with regulatory, risk, and operational standards across all locations.
• Drive innovation and continuous improvement across the branch network to maximise effectiveness.
• Champion a positive, engaged and high-performing culture aligned to our values.

What are we looking for?

• Tertiary qualification in Finance, Business (or similar) or equivalent industry experience.
• Proven experience leading geographically dispersed teams in a customer service and/or sales environment.
• Strong leadership capability with a track record of developing, coaching and empowering high-performing teams.
• Excellent communication and stakeholder engagement skills, with the ability to influence and present confidently.
• Commercial mindset with strong problem-solving skills and the ability to drive change and continuous improvement.
• Excellent attention to detail, with experience analysing data and delivering operational reporting.
• Self-motivated with strong time management and organisational skills.
• Commitment to delivering exceptional customer outcomes.

What can you expect from us?

Our benefits are designed to help you thrive — in and out of work. Think health and wellbeing support like Fitness Passport, corporate health insurance and annual flu vaccinations, plus lifestyle perks including hotel discounts and flexible work arrangements. We also back what matters most with 18 weeks paid parental leave, recognition programs, an employee referral program, and dedicated time to give back (two community volunteer days and three recreational leave days each year).

Why join us?

• Growth & opportunities – Build your capability, stretch into new challenges and shape what’s next with development support behind you.
• Culture & connection – Be part of a team that’s inclusive, down-to-earth and genuinely connected, where collaboration is how we get things done.
• Meaningful work – Do work you can feel proud of, making a real difference for customers and communities every day.

We’re NGM Group, and we offer retail banking services to more than half a million Australians under the brands Greater Bank and Newcastle Permanent. We have fresh energy and big goals for our customers, and our people are key to us achieving this success. If you’re ready to be part of a team that puts the customer first and enjoys a challenge as the path to growth and innovation, then … we want you!

Collectively, we’re the largest customer-owned bank based on net assets and the 10th largest Australian-owned bank for household deposits. A financial powerhouse headquartered in the Hunter, we have a workforce of more than 1,800 people and total assets of more than $20 billion.

Click here to learn more about NGM

A note to recruitment agencies: We’ve got this role covered, so no need to get in touch! As such, we are unable to accept unsolicited CVs and will not be liable for any associated fees. Thank you for your understanding!

NGM Group is committed to delivering trusted banking to enable our customers and communities to thrive. We do this by leading with heart, doing the right things in the right way, and by maintaining high standards of ethical behaviour in everything that we do. All applicants are therefore required to undergo a skills assessment, comprehensive background check, Bankruptcy Check and a Nationally Coordinated Criminal History Check.

We are also working to reflect the vibrant communities we serve. We believe in creating an inclusive, diverse, and supportive workplace where everyone can thrive. If you require adjustments to be made during the recruitment process or would like to discuss any accessibility requirements, your Talent Acquisition Partner will be happy to engage in a confidential discussion and assist. Your unique talents and perspectives are what make us stronger.