Non-Financial Risk Enforceable Undertaking (NFR EU) Team Lead

Req ID

118377

Department

AR NFR Advisory & Controls

Division

Australia Retail

Location

Melbourne

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role

As Non-Financial Risk Enforceable Undertaking (NFR EU) Team Lead, you will assist ANZ in meeting its obligations under the APRA Court Enforceable Undertaking (CEU) by coordinating the implementation and governance activities set out by the Remediation Program for Retail.

You will provide leadership and oversight to ensure all milestone activities are completed in Retail meet agreed closure criteria, and collect evidence for independent review and regulatory assurance. Acting as the central coordination point for Retail you will liaise with the Group Project Team, Group Risk & Compliance, Line 2 Risk and Compliance, BU Assurance teams, and the Business.

This role ensures alignment, integration, and governance of all the deliverables for Retail. You will lead a high-performing team that can deliver implementation, communications, and governance outcomes that strengthen ANZ’s risk management capability and embed sustainable change.

Role type: Permanent, full time

Role location: Melbourne What will your day look like?

The program is delivered through defined “Packages” of work, each with clear scope, objectives, and deliverables. This approach enables incremental delivery, effective risk management, and strong stakeholder engagement.

Delivery & Coordination

Lead the delivery and coordination of packages into the business

Manage risks, issues, dependencies and change to ensure the successful delivery: on time and to quality

Create and own the engagement model for the Business to consume the packages and own this engagement process

Stakeholder Engagement & Communication

Be the link between the business and program workstreams, connecting Design Owners, Business Leads, and the Central Program team. Be the voice of Retail in Group Program meetings

Remove roadblocks and escalate when appropriate

Manage change and communication to ensure program outputs and outcomes are clearly communicated and understood

Governance & Framework Compliance

Be the secretariat for the Steering Committee, ensuring they are informed on progress, risks, dependencies, change impacts, financial performance, and seek approvals or feedback

Ensure adherence to the organisation’s Project Management Framework, including governance, methods, templates, tools, and quality assurance

Leadership & Culture

Enable a clear vision for the Package delivery and foster a culture of ownership, collaboration, and customer/stakeholder satisfaction

Build strong, sustainable relationships with key stakeholders to optimise delivery success

Continuous Improvement & Engagement with other Divisions

Enhance program management capability by contributing to continuous improvement initiatives, sharing knowledge between the BU’s in the Division and between other Divisions.

What will you bring?

Critical knowledge, skills and experience required for this role:

Program & Project Delivery

Demonstrable program management skills with ideally 7+ years’ experience in large, complex organisations

Delivery of programs/projects to agreed time, scope, budget, and outcomes, including closure memos and supporting evidence for court-enforceable undertakings

Advanced report writing skills with the ability to communicate clearly on progress along with escalating issues for resolution and decision making

Strong results focus with a continuous improvement and ‘How can I help’ mindset

Contribute to knowledge sharing within own team, function and across business units

Anticipate change and proactively identifying opportunities to ‘make things simpler’

Business & Functional Knowledge

Experience working in Retail to understand the impacts of each milestone to manage delivery times and resourcing

Stakeholder Engagement

Skilled in building relationships with the Business, Line 2, and Design owners with the ability to influence decisions and embed a risk-aware culture

Clarifying stakeholder needs and managing expectations to ensure effective service delivery

Identifying and obtaining support or advice for planning, coordination, and execution of work

Ideal, but not mandatory knowledge, skills and experience required for this role:

Risk & Compliance Expertise

Expertise in non-financial risk frameworks, including risk & controls self-assessments, incident & issue management and obligations management across multiple risk types.

Proven ability to lead large-scale risk and compliance transformation programs

Strong understanding of Prudential Standards, Non Financial Risk Framework, governance principles, compliance frameworks, and assurance processes.

Qualifications

Relevant program or project management qualifications

Tertiary Degree in relevant field (Finance, Accounting, Management)

On the Job experience - with proven track record of successfully delivering complex programs of work

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers . You can

03/07/2026 11.59pm, (Melbourne Australia)