Room Attendant

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Room Attendant

Position Reports To

Housekeeping Manager

Housekeeping Team Leader and/or Supervisor

Positions Reporting To This Position

Nil

Key Relationships

Housekeeping Team Members

Owners and guests

Primary Objectives

At Travel + Leisure our vision is to put the world on vacation, in your position as the Room Attendant you will be responsible for providing and maintaining a high standard of cleanliness, hygiene and comfort in guest accommodation.

Our Values Are The HEART Of Travel + Leisure, The Beliefs Of Our Global Team That Define What We Recognize As Important, Meaningful And Right

Hospitality – treating everyone like family

Engagement – delivering our promise

Accountability – owning our impact

Respect – considering others in every interaction

Teamwork – succeeding together

PRINCIPAL RESPONSIBILITIES:(Include but not limited to:)

• Provide exceptional customer service to guests, owners and other staff members at all times
• Clean apartments as assigned, in accordance with standard to ensure cleaning of all guests rooms is satisfactorily completed within allotted timeframe
• Maintain pantry in a clean and orderly condition. Keep pantries stocked with supplies only as instructed
• Check all items not removed from apartment at each turn are in good condition and clean, e.g. bedspreads, blankets and mattress protectors
• Ensure that the rooms are equipped with the necessary facilities, i.e. crockery, linen, information leaflets, etc by replenishing these daily or as required by guest
• Check all soft furnishings in guest rooms for stains or damage
• Ensure corridors and service areas are clean at all times
• Assist other members of the department in keeping the guest accommodation clean
• Empty vacuums and report any maintenance required
• Other tasks as assigned by the Resort Management team
• Employees must ensure they comply with Travel + Leisure’s OH&S Policy, procedures and any reasonable instruction given by Travel + Leisure.
• Employees must not wilfully place at risk the health and safety of themselves or any other persons in the workplace and to not wilfully or recklessly interfere with or misuse anything provided for health and safety.
• Display CARE to all internal and external parties.
• Display innovation through inspiring, creating and improving processes and products.
• Show integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the promise.
• Display leadership values by ensuring effective communication and respecting your peers and managers. Support others within the team and empower each other wherever possible.

Physical Requirements

In this position you can expect the following physical demands required from you on the job;

Standing, Walking

90 – 100% (continuous)

Talking Or Listening

90 – 100% (continuous)

Pushing/pulling

90 – 100% (continuous)

Sitting

0 – 10% (rarely)

Lifting or carrying <10kg, reaching:

10 – 50% (intermittent)

Climbing (stairs/ladders), stooping, kneeling, squatting, crawling

50 – 90 % (often)

Gripping, Pinching

50 – 90 % (often)

You will be exposed to the following environmental conditions;

Inside

90 – 100% (continuous)

Outside

0 – 10% (rarely)

Cold And / Or Wet Conditions

0 – 10% (rarely)

Hot And / Or Humid

90 – 100% (continuous)

Handling Of Chemicals And / Or Solvent

50 – 90 % (often)

Key Position Criteria

• Able to display efficient & effective way of cleaning within time frames allocated.
• Possess productive, energetic & self motivated attributes.
• Ability to work within a flexible roster, including nights, weekends, public and school holidays.
• Understanding of Workplace Health and Safety including safe chemical handling.

A strong candidate has been identified for this position.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [email protected], including the title and location of the position for which you are applying.