Car Assessing Team Manager

Motor assessing is a critical component to Youi’s success within the insurance market, therefore it is paramount that the assessing team presents as a professional outfit, delivering high quality outputs at every opportunity. To achieve this, the team needs guidance by a leader who shares this vision, and that’s where you come in.

We are looking for the next assessing leader for our South Australian team, who presents a high calibre assessing skills, a history of collaborative approach to work and a willingness to provide support and guidance, as Car Assessing Team Manager.

You will be a dynamic problem solver, confident communicator, possess superior leadership skills, and embrace technology. As a strong advocate for our Values, you are also driven to make a difference, building strong relationships with our repairer network and provide outstanding support to our customers when they need it most.

What You’ll Do

• A full-time role based in South Australia
• Coach, develop & monitor the performance of your team
• Formulate action plans to achieve designated KPI’s
• Lead the day-to-day operation requirements of the assessing team
• Effectively manage relationships with customers, assessors, tradespeople, and internal stakeholders
• Manage, resolve issues and escalations, and work effectively with our disputes resolution teams
• Ensure compliance with legislation
• Be a self-motivated individual who is eager to learn and grow on their current skills to maintain levels of excellence through times of change and show resilience in the face of a challenge
• Create a positive and collaborative culture
• Live and breathe the Youi values

What You’ll Bring

• A trade qualification (spray painting, mechanic or panel beating)
• A current drivers license is essential
• Minimum 5 years’ experience as an assessor
• A proven ability to build strong relationships with internal and external stakeholders
• A strong work ethic and a team player
• A passion to learn and adapt to new challenges
• Ability to meet and exceed KPIs and targets, managing competing priorities with a calm and professional approach
• IT savvy with competent use of Computer based applications – Outlook, Word, Excel, and general applications

What You'll Get

• A maintained company car, fuel card and mobile business tools
• The option to work a 9-day fortnight (every second Friday off)
• Incentive structure, paid out every six months
• Four weeks paid training
• Clear development pathways
• 22 days annual leave plus volunteer leave
• Discounted Youi insurance
• Wellbeing benefits including Fitness Passport

Ready?

Hit

Apply   and we'll circle back.

Why Youi

We’re here to make insurance more human. That means real people helping customers when something has gone wrong, and backing our people to grow. Here, your work has impact. Your effort gets noticed. And your career can be shaped around who you are.

It's work that’s a bit more you shaped.