Job Coach - National Support Hub

Job Coach - National Support Hub (Phone Based)

• Hybrid Working Arrangement
• Local street parking and close to public transport (5 mins from Garden City)
• Monday to Friday (9am-5pm)

AKG is proud to be one of Australia's largest and most trusted providers of employment services. Every year, we support thousands of Australians in building the skills, confidence, and opportunities they need to secure sustainable, long-term employment.

In this role you will be delivering assistance and advice to AKG customers who are apart of Employment Services support via phone servicing. In addition, the role will provide support to internal and external stakeholders and administrative support to areas of the business.

Why join AKG?

You will be supported in your journey as you embark on a new customer service career that sees you contributing to your community and helping to change lives.

You will be joining a team:

• Which is diverse, supportive and respectful

• Where knowledge, ideas and enthusiasm are well received

• Where your colleagues are passionate about providing exceptional service and delivery to their stakeholders

The opportunity

• Hybrid Model - mix of working in-office and from home

• Demonstrate your strong customer service skills and ability to adapt to change

• Work in a supportive and productive team in a unique customer service role

• Be part of a team taking high volume calls from our sites

• Providing the correct information, tools and advice to support our customers

• Deal with a range of enquires creating variety in your day

• Learn about employment services and contribute to making a difference in people's lives

Would this describe you?

• Have strong customer service and communication skills

• Have a genuine interest in people and ability to provide advice and required information

• Skilled to talk to a diverse range of people

• Be an active listener

• Ability to build trust and rapport with our customers

• A team player who has initiative, a "can-do" attitude and strong organisational ability

• Empathetic and resilient

• Be able to maintain composure and focus on achieving results

• Ability to obtain a Blue Card and National Police check

More than just a salary!

• An extra weeks annual leave after 3 years of service

• Cash out or purchase annual leave to suit your needs

• Gender neutral paid parental leave of 12 weeks

• "Purple Perks" Discounts from a large number of well-known retail /travel and adventure companies for staff

• EAP Program available for yourself and family members

• Opportunity to grow and develop through training and leadership support

• Education assistance and study leave.

Next steps - APPLY NOW!

If you require an adjustment to the recruitment process for reasons of equal opportunity, please call a member of our Recruitment Team on 07 *;*;*;*; *;306 or email rec*;*;*;*;*;*;*;*;@akg.com.au before you submit your application.

We embrace Diversity and Inclusion

We are proud to hold the Workplace Gender Equality Agency (WGEA) Employer of Choice Citation and be a recognised Disability Confident Company.

We value diversity - in the backgrounds, ideas, work styles and perspectives of our team. We strongly encourage people with disability, Aboriginal & Torres Strait Islander people, mature aged workers and people from culturally and linguistically diverse backgrounds to apply.

We adhere to the National Principles for Child Safety and require all team members to be committed to child safety and well-being. Our induction and training will provide you with these principles, including having an understanding of children's developmental needs and culturally safe practices.