Assistant Boutique Manager

The Role

• Support Boutique Manager and wider team with daily boutique operations
• Plan staff rosters and approve leave to ensure adequate coverage
• Review operational reports to ensure compliance with policies and procedures
• Oversee inventory levels, including transfers, damages and stock
• Support sales performance by motivating the team and leading by example
• Ensure exceptional customer service and handle escalated customer issues
• Implement sales training programs and support ongoing staff development
• Manage Longines E-Learning and SGA training modules for timely completion
• Assist with recruitment and setting performance objectives with management
• Provide daily support to Customer Service, including staffing and escalations
• Ensure accurate daily reporting of sales figures and boutique operations
• Ensure the highest level of client service at all times

Skills and Experience

• Minimum 5 years retail experience in the high-range product or luxury sector preferred
• Tertiary qualifications in Business administration preferred
• Highly developed and proven customer service skills
• Proven retail management experience
• Computer literacy skills: Word, Excel.
• Excellent organisational skills
• Excellent oral and written communication skills
• Numerical and financial skills
• Strong analytical and problem-solving skills
• Effective time management skills
• Team player

Benefits

• Collaborative and supportive culture
• Generous employee discount across all Swatch Group brands
• Employee referral program with the opportunity to earn a cash reward
• Access to our Employee Assistance Program
• Comprehensive income protection insurance
• Novated leasing opportunities for electric vehicles
• Extensive professional Learning and Development program
• Opportunity to earn incentives on top of your base salary
• Opportunity to work a 4 day roster
• Complementary loan watch

How to Apply

Click APPLY to submit your application