Process Analyst - Business Optimisation

For over 150 years, Anglicare Southern Queensland has been walking alongside Queenslanders, offering care, support, and dignity to those who need it most. By providing a range of support services, including aged care, foster care, family support, homelessness services, youth support and counselling, our mission is to make a lasting impact by fostering hope, independence, and inclusion.

At the heart of everything we do is a simple belief: everyone deserves to be treated with dignity, respect, and care. Join our team today, and make a difference today, tomorrow and together. Be where you’re needed. Belong right here.

The Role

Anglicare are currently seeking to hire a Process Analyst - Business Optimisation to join our team based in our corporate office in Fortitude Valley. This role will make a real difference by focusing on undertaking process redesign by analysing, standardising and optimising business processes. The Process Analyst - Business Optimisation will gather requirements, develop refreshed and new processes and work with cross-functional teams to bring the new processes to life.

This work supports a program of service improvement enabling Anglicare Southern Queensland to achieve its objective of becoming a high performing, client-centred organisation

How you will make help us make a difference

• Collaborate with stakeholders to define scope and key outcomes.
• Analyse data to identify trends, risks and areas for business improvement.
• Take in information & apply a range of business analytic tools (e.g. process maps, flowcharts, work shadowing) for effective process documentation and make meaning of context and content. Be able to use both high low-technology approaches.
• Critically review current business practices, influencing stakeholders when creating future state process designs/service models to ensure optimised for efficiency and business outcomes.
• Partner with client facing teams to support and collaborate on business process reviews to gain shared understanding and buy-in.
• Support the translation of service programs into business specifications for the benefit of corporate teams supporting service delivery.
• As required, be a bridge between service delivery and corporate teams when working through process design issues eg. translate into practice.
• To support adoption, develop detailed future state process maps/workflows and other relevant documentation.
• Act as the process subject matter expert (SME) to other Anglicare teams when process maps and supporting documentation outputs need to be translated into employee-facing materials e.g. procedures, checklists.

What our team are looking for

• Current National Police Check (or ability to attain)
• Current Queensland Driver Licence and own reliable vehicle
• Degree in Business, Health, Human Services or related field
• Ability and willingness to travel across Anglicare as required
• Demonstrated knowledge of process methodologies and change management principles
• Demonstrated knowledge of person and client centred principles and frameworks
• Strong written and verbal communication & facilitation skills
• Sound knowledge of Microsoft Team products including Word, Visio, Excel

Why you’ll love working with Anglicare Southern Queensland

• Voted Reader’s Digest Most Trusted Brand in Aged Care seven consecutive years in a row.
• Know your role is making a real difference supporting Queenslanders in need.
• Value-driven organisation rooted in Love, Care, Hope & Humility.
• Flexible Working Environment and work from home possibilities.
• Not for Profit Salary Packaging (Reduce your taxable income by up to $18,550).
• Novated Lease – pay for your car and running costs with pre-tax dollars!
• Corporate Health Insurance Discounts with Bupa and Medibank.
• Benefits App – discounts and cash back at retailers (Woollies, Big W, Myer & much more!).
• Referral App – $1 for each time you share job and up to $300 for a successful referral.
• Wellbeing App – Mental, Physical and Financial wellbeing support.
• A culture of recognition with our Annual People Awards.
• 24/7 Employee Assistance Program & Pastoral Care Support.

What’s next?

Apply now and send us your most recent CV.

For further information please contact Daniel Walsh – dwalsh @ anglicaresq.org.au

Applications will be progressed as they are received.

Anglicare is committed to building an inclusive and diverse workforce and encourages applications from Aboriginal and Torres Strait Islander people, those from cultural and linguistically diverse backgrounds, LGBTIQA+ communities, people with disabilities and people with a lived experience of mental health issues. We promote a child-safe environment and are committed to providing on- going care and protection.