Operations Support Specialist

An exciting opportunity exists to join one of Australia’s high growth private businesses. COS is a family owned and run Aussie business made up of a community of like-minded people working towards a common goal. Our purpose is to keep Australian workers, patients and students, safe and productive. Why? So we can deliver on our pledge to donate 1% of the yearly profit to everyday Australians through the Lyone Foundation.

More about what you’ll do

Reporting to the DC Manager, this role will provide short-term operational support across the Sydney Distribution Centre, with a priority focus on inbound, inventory and agreed project work.

This role supports operational stability, process discipline, daily execution and cross-functional issue resolution while the permanent structure is finalised.

The role is temporary and does not replace the current leadership structure. It supports existing leaders without bypassing reporting lines, approved governance or established approval

Key Responsibilities

Operational Support

• Provide hands-on support across all operations areas and assist leaders with workload, execution, and issue resolution
• Maintain cross-functional flow while respecting existing reporting lines and decision authority

Inbound Support

• Support receiving, putaway, dock activity, labour gaps, and manage delays and stock movements
• Identify inbound bottlenecks and propose improvements for approval

Inventory Support

• Assist with stock accuracy, investigations, replenishment, and cycle count routines
• Support root cause analysis and ensure adherence to WMS processes and inventory controls

Project Work

• Coordinate warehouse projects (moves, relocations, process improvements) within agreed scope
• Track progress, risks, and ensure work is completed safely without disrupting operations

Process Discipline & Handover

• Identify process gaps, document issues, and recommend improvements without implementing changes independently
• Support knowledge transfer and transition to the future operational structure

Communication, Safety & Compliance

• Align with stakeholders and communicate risks, delays, and updates clearly and promptly
• Promote safety standards and escalate hazards to ensure compliance and operational integrity

More about you

• Experience in warehouse operations with strong knowledge of inventory processes and WMS/RF systems

• Ability to support fast-paced operations, coordinate tasks, and resolve issues across teams

• Strong communication, problem-solving skills, and commitment to workplace safety

• Experience in leadership, coordination, or operational support roles, with exposure to warehouse projects or process improvements

• Proficiency in reporting tools (Excel, Power BI, WMS) and forklift licence (LF/LO) or MHE knowledge

Benefits of working with COS

• Flexible hybrid workplace
• Annual employee incentive schemes
• Generous Reward and Recognition programs
• Commitment to professional development with ongoing training and career development opportunities
• Access to free Mental Health programs
• Convenient location with free onsite parking
• Modern onsite gym
• Employee discounts on full product range
• Opportunity to participate in community welfare and charity initiatives
• Novated Lease / Salary Sacrifice for electric vehicles available

More about COS

When you join COS, you’ll be working for a growing, socially responsible organisation who provides equal employment opportunities to a talented and diverse team of passionate people, who live and breathe our 6 core values - Passionate, Results Driven, Innovative, Service Excellence, Self-Reflective, and Family. Together, we work towards finding new and original ways to deliver on our Company Purpose: Keep Australian Workers Healthy, Safe and Productive.

Through the success of our business, COS has been proud to give back over $20 million to community through the Lyone Foundation. Each year through the Lyone Foundation, COS supports Australian charities who are focused on human welfare and are underfunded, allocating 1% of annual revenue to the foundation each year.

Founded in 1977, COS is the largest Australian owned and operated national office products business. With over 750 employees located across every State of Australia, COS are leaders in our industry, and we’re ready to welcome you onboard!

How to Apply

Please follow the instructions on the application page regarding your Work History, Education and Qualifications. You can include a Cover letter and Resume to give us an overview of your previous relevant experience.

COS can offer you not just a job but a career.

If you are interested, we'd love to hear from you!