Customer Experience Coordinator - Preconstruction

• 495068

• Bunbury

• Customer Service

• Full-time (Fixed Term)

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Our Company

Our Company, Dale Alcock Homes South West “DAHSW” is the leading home builder in the South West region incorporating Dale Alcock Homes, Celebration Homes , Homebuyers Centre and Home Collective. DAHSW is proudly part of the ABN Group – Australia’s leaders in construction, property and finance.

DAHSW prides itself on consistently delivering the dream of home ownership with a high level of customer experience. We offer strong team support and a fun working environment with the opportunity for training and development to succeed in the role.

The Role

As the Customer Experience Coordinator - Preconstruction, you will work closely with various departments across the business, driving the achievement of exceptional customer service results with a high standard of customer care.

Some of the key responsibilities will include:

• Manage all customer enquiries and ensure timely communication with the commitment of achieving an effective resolution for all parties
• Facilitate fortnightly job tracking and provide accurate, regular customer progress updates
• Effective and timely communication with all relevant stakeholders, developing and maintaining strong working relationships
• Prepare contractual documentation
• Prepare, submit, receipt and process a suite of different Approvals for new homes
• Ensure jobs progress efficiently through the Preconstruction phase and remain on track for projected site starts
• Active contribution in team, department and business meetings
• Monitor finance approvals and land settlements in liaison with the finance brokers and settlement agents, to ensure they are processed accurately and in a timely manner

About You

To be successful in this role, the following qualities and experiences are essential:

• Demonstrated experience in similar customer service/coordinator role.
• Knowledge and understanding of residential building processes and the ability to read and understand building plans is desirable
• Well-developed conflict management and strong negotiation skills
• Excellent time management, organisational skills, and great attention to detail
• Strong administrative skills and experienced in the Microsoft suite of products
• Flexible approach to multi-tasking

Why Dale Alcock Homes South West?

At DAHSW we are always on the lookout for great people. People with initiative, ambition, proven skills, and a passion for what they do.

Some of our employee benefits include:

• Flexibility to support your work-life balance
• Career progression within a well-established, growing organisation
• Wellness initiatives that prioritise your health and wellbeing
• Exclusive employee discounts
• Discounted private health insurance
• Paid parental leave for primary and non-primary carers

What's Next?

To take advantage of this excellent opportunity apply now via the link.