Client Coordinator - Community Services & Wellbeing

Full-time | Hybrid | $72,100 + generous NFP salary packaging

Make a meaningful impact every day by supporting older people to live independently at home. Royal Freemasons is seeking a motivated and positive Client Coordinator to join our wellestablished Home Care Team and help deliver exceptional, personcentred services across the community.

The Opportunity

We’re looking for an energetic and committed Client Coordinator to join our vibrant Community Services Team. In this role, you’ll be a key contributor to our Home Care program, ensuring older adults receive highquality support tailored to their needs, preferences and goals.

You’ll work on a rotating roster between 7am and 5pm, Monday to Friday, with the flexibility to work from home part of the week. Your primary base will be our Moubray Street office in Melbourne.

Key Responsibilities

• Deliver exceptional customer service

• Coordinate rosters that reflect client needs and preferences

• Build strong relationships with clients, families, care staff and external providers

• Complete general administrative tasks (invoicing, mailouts, documentation)

• Promote Royal Freemasons as a trusted provider of choice

Essential Skills & Experience

• Excellent communication and customer service skills

• Strong problemsolving ability and a proactive, “cando” attitude

• High computer literacy and the ability to learn new systems quickly

• Ability to work both independently and collaboratively

• Strong organisation, attention to detail and reliability

• Confidence managing competing priorities

• Willingness to participate in a monthly oncall rotation

• Solid understanding of Community Aged Care

Highly regarded: Rostering or scheduling experience, familiarity with systems such as eCase PHC, the ability to speak a second language, and relevant qualifications such as a Certificate in Community Aged Care.

Why Work With Us

• Supportive, friendly team that values your ideas and contributions

• Salary packaging up to $15,900 plus $2,650 for meals and entertainment

• Career development opportunities across a respected NFP with services throughout Victoria

• Safe, smokefree workplace with vaccination programs

Compliance Requirements

• Hold a valid NDIS Worker Screening Check
• Meet mandatory screening requirements for all staff, contractors, labourhire personnel and volunteers before commencing
• Maintain uptodate COVID19 and influenza vaccinations as encouraged for aged care workers

If you’re passionate about supporting older people to live independently and want to be part of a supportive, valuesdriven organisation, we’d love to hear from you.

Submit your application today and take the next step in a rewarding career with Royal Freemasons.