Senior Account Manager

Date: 17 Jun 2026

Location: Macquarie Park, Australia

#job-location.job-location-inline { display: inline; }

Company: Singtel Group

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.

As a Senior Account Manager at Optus, you will join a passionate team delivering world-class telecommunication services. This role is focused on managing a portfolio of high-profile Optus Wholesale clients. These clients include telecom providers, carriers, hyperscalers, communications as a service, and service providers with growing business opportunities. You will play a crucial role in improving our market share by acquiring new business and improving the customer experience across mobile (MVNO) and fixed products.

What You’ll Do | Your day to day will consist of

Achieve set sales targets and contribute to team success by meeting or exceeding individual targets.

Maintain and grow revenue and margins from identified target account base.

Develop and complete Strategic Account Plans and 18-month Strategic Customer Roadmaps for each customer.

Lead the negotiation of contracts in a Wholesale environment, handling complex commercial and technical requirements.

Innovate and build new business solutions to grow the company’s market share. Position Optus as the preferred supplier or partner for wholesale products and services.

Collaborate internally with functional teams to meet customer expectations and sales targets.

Develop and maintain strong business relationships with external customers at all levels, delivering an outstanding customer experience.

Ensure all required system and documentation requirements are met on a timely basis, including entry of information into Salesforce and preparation of reports.

What You Bring | What makes you perfect for the role?

10+ years of account management experience within the Telecommunications or IT industry.

Exposure to Wholesale businesses.

Strong business insight and excellent financial analysis skills.

Outstanding communication skills, both written and verbal, with effective listening abilities.

Proven negotiation and planning skills, with the capability to handle high levels of complexity.

A high level of personal ownership and accountability, with a strong drive for results.

Ability to establish and sustain strong internal and external relationships.

Innovative and creative thinking required for complex business solutions.

In-depth understanding of market trends and issues affecting customers in Australia and globally.

Bring energy and enthusiasm to a sales environment.

The good stuff…. | What’s in it for you?

Competitive remuneration and colleague discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and outstanding shopping discounts with our retail partners.

Flexible working arrangements with opportunities to work three days in the office, two days remote or home.

Competitive leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever’s important to you.

We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.

Direct your own development and build future-ready skills with Optus U’s industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.

Build meaningful connections through colleague-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).

Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email [email protected] or call 1800 309 170.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity