Retail Manager

Job Description

• Retail Manager - Murray Bridge (SA).
• Support the Centre Manager with day-to-day operations.
• Must hold (or be willing to obtain) a SA Real Estate License.

Who we’re looking for?

• Commercially aware and relationship driven property professional who thrives in a fast-paced retail environment.
• Previous experience in retail property or shopping centre management.
• Strong stakeholder engagement and retailer relationship management expertise.
• Sound understanding of retail leasing, tenancy coordination and operations.
• Demonstrated financial acumen with the ability to link retail performance to asset outcomes.
• High attention to detail across operations, reporting and compliance.
• Tertiary qualifications in property, business or related discipline (desirable).
• Current SA Real Estate Licence (or willingness to obtain).

The role

This role offers the opportunity to join a high performing team supporting a leading national landlord, working primarily on site at a well-established shopping centre in Murray Bridge. Reporting to the Centre Manager, you will also have oversight of a portfolio of smaller neighbourhood centres.

This role extends beyond routine operational responsibilities. It requires the cultivation of strong, collaborative relationships with retailers and key stakeholders, alongside the strategic management of net property income. The position also encompasses the enhancement of retailer performance and the delivery of elevated customer experiences, all in alignment with the overarching asset strategy.

Key Responsibilities

Retailer & Stakeholder Management

• Build strong, collaborative relationships with retailers to drive sales performance and occupancy outcomes.
• Act as the primary point of contact for retailers, ensuring a high level of engagement and satisfaction.
• Provide insights on retailer trading performance.

Operational Excellence

• Maintain exceptional centre presentation, safety and compliance standards.
• Conduct regular inspections and coordinate maintenance and capital works.
• Partner with the Operations Manager to deliver optimal asset performance and customer experience.
• Ensure compliance with lease obligations, policies, and legislative requirements.

Commercial & Financial Performance

• Support delivery of the asset’s financial objectives including income growth and cost management.
• Assist with tenancy schedules, lease events, and reporting.
• Analyse retailer performance and contribute to data-led decision making and asset strategy execution.

Customer Experience & Centre Performance

• Contribute to initiatives that enhance the overall shopping experience and community connection.
• Support activation, engagement, and initiatives that drive foot traffic and dwell time.
• Help foster a customer first culture across the asset.

Reporting & Governance

• Deliver regular reporting on retailer performance, customer trends, and operational metrics.
• Participate in client meetings and contribute to strategic planning discussions.
• Ensure accurate and timely administration across all systems and processes.

About Knight Frank

Knight Frank Australia is part of the world’s largest privately owned property consultancy. We specialise in transactional and advisory services, covering the acquisition, sale, leasing, and management of commercial properties from office buildings and retail spaces to industrial assets.

What’s in it for you?

• Flexible leave options – Enjoy two additional weeks of leave, two wellness days each year and the day off on your birthday!
• Career growth & recognition – Access to mentorship, leadership programs, and ongoing development & recognition.
• Lifestyle perks – Enjoy discounts and rewards through our employee reward platform, The Vault.
• Inclusive & community-focused culture – Proud winners of Property Council of Australia Award for Innovation & Excellence Award for Diversity, Equity & Inclusion!
• Innovative technology & tools – Work with cutting-edge property platforms and tools.

We value diversity

Different perspectives make us stronger. We welcome people of all genders, cultures, abilities, and experiences.

Important to know

• You must have valid Australian working rights to be considered.
• A police check is required for successful candidates.
• We use AI tools to assist with hiring, but people make the final decisions.
• We are currently NOT accepting candidates via an agency, we have PSA’s in place.