Counter Manager

About Givenchy

Joining GIVENCHY means being continually inspired by our couture heritage, it means being part of a positive transformation where your entrepreneurial spirit can flourish, it also means being empowered and being beautifully creative while raising the standards of operational excellence shared by the entire LVMH Group.

Our unique spirit is promoted daily by our talents throughout the world acting with Determination, Agility, Realism and Empathy, encapsulating our 4 core key attitudes in the acronym DARE. Join us and DARE to be entrepreneurs of beauty!

Position Summary

We are looking for a Counter Manager who is dedicated to retail and has a strong passion for beauty and fragrance to join our Adelaide team!

The Counter Manager is the Givenchy brand leader on counter, responsible for delivering strong commercial results while upholding the highest standards of luxury service and brand image.

This role is accountable for driving sales performance, leading the team, and ensuring the counter operates at an exceptional level at all times. The Counter Manager represents Givenchy values, leads by example, and ensures the brand is positioned as a top-performing counter within the store.

The Counter Manager reports directly to the Retail Manager.

Job Responsibilities

COMMERCIAL PERFORMANCE & SALES LEADERSHIP

• Own and deliver weekly and monthly sales targets, ensuring consistent achievement of KPIs
• Drive minimum hourly productivity targets and maximise conversion at all times
• Track daily, weekly and monthly performance and take immediate action when off track
• Lead by example in client engagement, storytelling and closing sales
• Drive multi-category selling across fragrance, makeup and skincare
• Set clear individual targets and hold the team accountable to performance

Client Experience & Brand Excellence

• Deliver a luxury client experience through strong storytelling and personalised service
• Elevate the client journey through fragrance discovery and skincare consultations
• Ensure Givenchy is consistently recognised as a leading brand in service and execution
• Maintain exceptional standards in grooming, posture and overall brand presentation

TEAM LEADERSHIP & DEVELOPMENT

• Lead, coach and develop the team to deliver high performance
• Drive a results-focused culture with clear expectations and accountability
• Conduct regular coaching, feedback and performance conversations
• Ensure the team represents Givenchy as best-in-class Brand Ambassadors

STOCK MANAGEMENT & BUSINESS PROTECTION

• Proactively manage stock to prevent lost sales opportunities
• Ensure strong availability of top-selling SKUs and key lines
• Identify and escalate out-of-stock risks immediately
• Maintain full tester availability and ensure counter readiness at all times
• Complete and submit tester and stock requests in a timely manner

ANIMATIONS & COMMERCIAL EXECUTION

• Take full ownership of all hotspots, animations and promotional activity
• Ensure readiness across stock, staffing and VM prior to all activations
• Maximise results during peak trade periods and key events
• Identify and act on all opportunities to drive additional revenue

VISUAL MERCHANDISING & COUNTER STANDARDS

• Maintain the highest standards of cleanliness, tester hygiene and merchandising
• Ensure all VM guidelines are implemented accurately and consistently
• Keep the counter visually compelling and client-ready at all times

OPERATIONS, REPORTING & COMMUNICATION

• Ensure accurate and timely completion of all sales reporting and administrative tasks
• Provide regular qualitative and quantitative feedback on performance and competition
• Maintain strong communication with Retail Manager and store management
• Build and maintain a collaborative relationship with David Jones stakeholders

KEY ACCOUNTABILITY

The Counter Manager is accountable for delivering both commercial performance and brand excellence, ensuring Givenchy remains a top-performing brand within the store.

Profile

Proven retail management experience (3–5 years preferred) Strong background in luxury, beauty or fragrance Demonstrated ability to drive sales and lead high-performing teams Strong communication, organisation and leadership skills Results-driven with a proactive and solution-focused mindset Passion for the Givenchy brand and luxury client experience Able to work retail trading hours, which includes weekends and late-night shopping.

Additional Information

BENEFITS AND PERKS

• Product allowance and LVMH brand discounts
• Paid parental leave (permanent employees) and birthday leave (eligible teams)
• Wellness benefits including gym discounts and EAP support
• Annual team events and recognition initiatives
• Career development across global luxury brands
• Access to world class learning platforms

How To Apply

If you see yourself as a member of a true luxury house, working in LVMH Fragrance Brands for Givenchy Beauty, then apply now!

LVMH Fragrance Brands are dedicated to creating a workplace where diversity is valued and inclusion is a priority. We welcome applicants from all backgrounds and identities and are committed to fostering an environment where everyone feels respected, supported, and empowered to succeed.

Please note that due to high volume of applicants only short listed candidates will be contacted.