Senior JIRA Admin

The HR Ally

Location: Perth, WA / Anywhere in Australia (Operating in AWST business hours)

Act as the primary point of contact for all Jira administration procedures and user support requests.
Manage Jira access provisioning, licensing, and comprehensive user onboarding/offboarding procedures.
Support the full lifecycle of Jira deployment, including implementation, system stabilization, daily administration, and structured handover processes.
Monitor, troubleshoot, and resolve issues related to Jira performance and functionality.

Configuration & Customization

Design, create, and maintain complex Jira workflows, screens, fields, and board configurations to optimize team productivity.
Implement custom modifications and workflow changes in alignment with PMO standards and project requirements.
Develop and maintain automated processes within Jira to streamline repetitive tasks and improve efficiency.

Security & Access Control

Implement, manage, and audit Role-Based Access Control (RBAC) to ensure appropriate permissions and security standards are enforced across all projects.
Automate RBAC procedures where applicable to minimize manual overhead and mitigate security risks.

Reporting, Dashboarding & Data Quality

Create, configure, and manage advanced dashboards, filters, and reports for various stakeholders, including the PMO and senior management.
Monitor and enforce Jira data quality, ensuring consistency and accuracy across all projects and portfolios.
Develop specialized tracking and reporting mechanisms tailored to project KPIs and governance requirements.

Integration & Documentation

Monitor and manage Jira integrations, with a specific focus on Exalate, ensuring seamless data synchronization and issue tracking across platforms.
Create and maintain comprehensive documentation regarding system configurations, workflows, admin procedures, and user guides.

Extensive proven experience as a Jira Administrator in a complex enterprise environment.
Deep technical expertise in configuring Jira workflows, custom screens, custom fields, permission schemes, and notification schemes.
Strong background in RBAC setup, management, and automation within Atlassian products.
Proven experience in maintaining Jira data quality, alongside advanced dashboarding and reporting skills using JQL.
Familiarity with JIRA integrations, particularly Exalate.
Hands-on experience integrating Jira with third-party tools, with specific mandatory experience in Exalate monitoring and administration.
Strong analytical, problem-solving, and troubleshooting skills.
Excellent communication and documentation skills, with the ability to translate technical concepts to non-technical stakeholders.

Bachelor's degree in information technology, Computer Science, or a related field. Relevant certifications in Atlassian JIRA administration are preferred.