Change Support Officer

12-month contract + 2 x 12-month extension options

Work across major national transformation program

Hybrid working across QLD, ACT, VIC, SA

The Company

Join a leading Government Department focused on supporting those who serve or have served in defence of our nation and their families.

Our client plays a critical role in delivering high-quality, client-focused services that improve health, wellbeing and independence. Through major transformation programs, our client is modernising systems, services, and engagement to better support the veteran community.

The Role

As a result of a major transformation program, our client now has an exciting opportunity for a Change Support Officer to contribute to the successful delivery of the Prioritise Veterans' Wellness and Treatment Program.

This role will support change planning, stakeholder engagement, communications, training coordination, and benefits tracking, ensuring staff and the broader community are informed, ready, and supported through change initiatives.

Responsibilities

• Support development and maintenance of change management plans, artefacts, and registers
• Assist in conducting change impact assessments across stakeholders and business areas
• Support stakeholder engagement activities including workshops and consultations
• Draft and coordinate communication materials (internal and external audiences)
• Assist in benefits tracking, reporting, and performance data collection
• Support training coordination, including materials, scheduling, and feedback analysis
• Prepare reports, updates, and documentation aligned with governance requirements

Benefits

• Hybrid working arrangements
• Opportunity to work on a high-impact national program
• Collaborative team environment supporting veterans and the community
• Exposure to enterprise-level transformation and change delivery

Requirements

(ESSENTIAL)

• Experience supporting change management or project delivery activities
• Strong organisational skills with ability to manage documentation, registers, and plans
• Well-developed communication skills (written and verbal)
• Ability to engage with internal and external stakeholders effectively
• Experience supporting reporting, data tracking, or performance measurement

(IDEAL)

• Experience supporting training coordination or development of learning materials
• Ability to translate complex information into practical guidance
• Strong problem-solving skills with ability to manage competing priorities
• Commitment to supporting organisational capability uplift

Joining Akkodis as a Consultant

• Weekly Pay
• No payrolling processing fees
• Upskilling opportunities and training discounts
• Consultant gatherings events
• Akkodis SME meet ups/information sessions
• EAP Support Program
• Dedicated Account Management Support Team