Individual Giving Coordinator

Department: Public Engagement

Location: ChildFund Australia, Sydney Office Level 8, 162 Goulburn Street, Surry Hills.

Employment: Full-time, 6 months fixed term contract with opportunity to extend upon mutual agreement.

Reports to: Acquisition Manager

Other Information: Must have working rights in Australia

As a key temporary support within the Individual Giving Team, you will assist in the coordination and delivery of individual giving activities across donor acquisition and retention programs. This includes supporting campaigns in appeals and face-to-face programs that contribute to raising vital funds for children in the world’s most vulnerable communities. In this role, you will provide operational and administrative support to ensure campaigns are executed efficiently across multiple channels, with a strong focus on data accuracy, supporter experience, and revenue outcomes. You will contribute to the smooth running of day-to-day activities while gaining exposure to a range of fundraising streams and channels in a dynamic team environment.

KEY DUTIES

• Coordinate email briefs for appeals and comms;
• Coordinate external and internal stakeholders to support the Single Giving and Regular Giving programs;
• Coordinate timely thank you letters, emails and donor stewardship communications;
• Prepare simple donor reports from CRM;
• Coordinate data checking process for appeals ensuring data extraction is accurate as per selection criteria;
• Support donor retention and upgrade strategies (Single Giving to Regular Giving, Single Giving to Mid Value level);
• Support Regular Giving administrative duties, data selection and supply duties for telemarketing campaigns;
• Support process improvements and documentation of fundraising procedures
• Support systems projects as required
• Other Ad-Hoc support as directed by Acquisition Manager
Remain alert and responsive to any child safeguarding risks, acquire relevant knowledge and skills to promote strong safeguarding practices, understand the child safeguarding policy and procedures, and conduct yourself in a manner consistent with the Child Safeguarding Policy

QUALIFICATIONS & EXPERIENCE

• Tertiary qualifications in relevant business related discipline;
• 1-2 years’ experience in direct marketing or fundraising;
• Experience working within complex databases and CRMs, ideally Salesforce;
• Experience in managing multiple stakeholders;
• Strong project coordination and organisational skills

DESIRABLE

• Basic data analysis and reporting skills
• Knowledge of donor acquisition and retention strategies
Experience working in the NFP sector

SKILLS

• Independent thinker with a data-driven mindset, is always looking to iterate and improve
• Results-focused with a continuous improvement mindset
• Detail oriented ad process-driven
• Effective under pressure and a positive outlook
• Demonstrated stakeholder management skills
• Responsive to change
Strong communicator and collaborator

ORGANISATIONAL CONTEXT

ChildFund Australia is an independent and non-religious international development organisation that works to reduce poverty for children in developing communities. We work in partnership with children and their communities to create lasting change by supporting long-term community development, responding to humanitarian emergencies and promoting children’s rights.

ChildFund Australia implements programs with a range of local partners in Cambodia, Laos, Myanmar, Papua New Guinea, Timor-Leste, Vietnam, and other Pacific nations , and manages projects delivered by partner organisations throughout Asia, Africa and the Americas. Our work is funded through child and community sponsorship, government grants as well as donations from individuals, trusts and foundations, and corporate organisations.

ChildFund Australia is a member of the ChildFund Alliance – one of the world’s oldest and most experienced child-focused development agencies. With a global network of 11 organisations, the ChildFund Alliance assists more than 14 million children and families in over 60 countries.

HOW WE VALUE YOUR CONTRIBUTION

Remuneration Package

We aim to provide an overall remuneration package that is attractive and fair. Our remuneration framework ensures that we align to employment conditions and laws, and we benchmark against the local market to ensure we offer competitive employment conditions that are appropriate to our sector.

Leave

You will have access to 20 days of paid annual leave (pro-rated for part-time employees). You are also entitled to personal/carer’s leave, paid parental leave, long service leave and bereavement leave.

Flexible Working Arrangement

You will have access to flexible working arrangements. We encourage a culture of flexibility and enable conversation between yourself and your manager about maintaining work-life balance.

Salary Packaging

You will be eligible to salary packaging. As a Non-Governmental Organisation, our staff are eligible for salary sacrificing. The Australian Taxation Office (ATO) allows us to reimburse you for your personal expenses without having to pay any income or fringe benefits tax that would normally be payable. These tax concessions are in additions to the income tax Free threshold.

Employee Assistance Program

In case you need help with personal, family or employment related matters you and your family will have access to free external, professional and confidential counselling assistance.

Learning and Development

Our approach to learning and development will enable you to have the information, skills, and knowledge needed to do your job and to grow in your position. We build the capacity of our people and support you with on-the-job experience, coaching and formal training.