Client Support Coordinator

What's the role?

The Client Support Coordinator will be responsible for assisting the sales teams in delivering revenue by providing comprehensive administrative support, ensuring smooth operations and exceptional customer service delivery. This is an excellent opportunity for someone eager to learn and grow within the media industry.

This role encompasses various responsibilities, including processing orders, coordinating media schedules, delivering successful client campaigns and facilitating administrative tasks to enhance efficiency.

Key Responsibilities

• Assist in collecting client feedback and testimonials to gauge satisfaction.
• Support the team in monitoring and improving response times for enquiries and issue resolution.
• Contribute to the efficient and accurate processing of orders, including entry, confirmation, and tracking.
• Help ensure advertising campaigns adhere to media schedules and placements.
• Maintain the accuracy and completeness of data within the customer relationship management (CRM) system.
• Support the tracking and completion of various administrative tasks and responsibilities.
• Gather feedback from the frontline sales team regarding the administrative support provided.

Who are you?

• A keen interest in providing administrative support, ideally with some exposure to sales or client-facing environments.
• A desire to deliver excellent customer service and support to clients.
• A willingness to learn how to address team requests, resolve issues, and build client relationships.
• Developing administrative skills, including organisation, time management, and a strong attention to detail.
• Familiarity with CRM systems (such as Salesforce) is a bonus, but a readiness to learn is key.
• Basic proficiency in generating reports, creating presentations, and managing data in spreadsheets.

Why News Corp Australia

Join a culture where innovation is our operating rhythm. You’ll work on a diverse portfolio of Australia’s most loved brands and play a pivotal role in leading the technological shift in how we create commercial content. Our vibrant, hybrid work environment and dynamic, values-driven culture empowers you to push boundaries, collaborate as one unified team, and make a positive, measurable impact for all Australians.

News Extras Benefits is a commitment to our people for their valued contribution to News, our audiences, clients and communities.

Our Benefits Include

• Exclusively ours - Access to publications and products from across the News Corp family
• Perks & discounts - Exclusive offers across a range of products and services that deliver genuine cost savings and benefits
• Health & wellbeing - Advice, support and facilities for healthy minds and bodies (including an onsite gym at our Adelaide, Brisbane & Sydney offices)
• Time off - News offers a range of leave options to support your personal needs and moments that matter in life: Parental leave, Birthday leave, Volunteer leave, Career break and Compassionate leave.
• Financial wellbeing - Support on making the most of your money

Benefits

In addition to our perks and benefits, employees have access to a number of initiatives and programs that support their wellbeing and professional growth, such as:

• Helping you grow - Access tailored development opportunities, including leadership programs, to cultivate your skills and support your career
• Giving back - Make a difference to our communities through volunteer opportunities and company-organised charity drives
• Workplace Inclusion and facilities – Engage with your passions through various employee-resource groups and accessibility to multi-faith quiet rooms & parents’ rooms

Who are we?

We are proud to be Australia’s most impactful media group, we’re even prouder of what we stand for. Together, we inform, advocate and inspire all Australians, for a better Australia.

With over 150 brands across news, sport and lifestyle, News Corp Australia is trusted by over 18 million Australians a month to provide the information and inspiration they seek.

Renowned for world-class journalism and marketing services nationally and internationally, we offer a fast-paced environment that encourages individuals to take control of their future and challenge themselves in ever-changing fields.

In February 2025, News Corp Australia's National Client Partnerships Team was named Sales Team of the Year at the 2024 AdNews Agency of the Year Awards. This prestigious award is testament to the dedication, passion, and innovation that drive our talented team of Client Partnership professionals.

What’s next?

Apply now or for more information on careers at News Corp Australia visit www.newscorpaustralia.com/careers

Our Commitment to Diversity, Equity and Inclusion

Diversity strengthens our national teams and newsroom as we seek to tell stories that represent the communities of Australia. Our people make us unique, and so we are committed to equal employment opportunities regardless of race, religion, sexual orientation, age, disability or gender identity. Applicants of diverse backgrounds are encouraged to apply!

We are committed to ensuring an accessible and supportive recruitment process. If you require any adjustments or accommodations at any stage, please do not hesitate to let us know here. In order for us to assist you, please ensure you include the role title you are applying for in the subject line. For more information regarding Diversity at NewsCorp Australia please visit www.newscorpaustralia.com/careers under the Diversity@News section.

Category

Client Partnerships