Customer Operations Specialist

Client Relationship & Operations Specialist (Payments, FX & Digital Assets)

Founded in 2014 and headquartered in Sydney, we are a fast-growing fintech company with offices in Australia, Japan, and the United Kingdom.

We provide innovative payment solutions to individuals and businesses worldwide, covering international remittance, foreign exchange (FX), and digital asset services. Through strong partnerships with banks, financial institutions, and payment providers, we deliver secure, efficient, and cost-effective financial solutions to our global customer base.

As part of our continued growth, we are looking for a Client Relationship & Operations Specialist to join our Sydney team.

Responsibilities

We are seeking a motivated Customer Operations Specialist to join our diverse team. You will be responsible for providing clients with tailored payment solutions and ensure they achieve their desired outcomes. You will act as a liaison between the clients and our internal teams, providing support and insights to enhance customer satisfaction and retention.

Client onboarding: Facilitate a smooth onboarding process for new clients.

Customer support: Address client inquiries and issues promptly via email, phone, and chat, providing solutions and guidance to enhance their experience.

Relationship management: Use your interpersonal skills to build and maintain relationships with prospective and existing customers.

Feedback Loop: Gather client feedback and insights, collaborating with internal teams to improve products and services based on customer needs.

Documentation: Maintain detailed and high level of accuracy records in our trading system.

Collaboration: Work closely with other teams to align customer feedback with company goals and initiatives.

Requirements

Degree in business, finance, economics, or a related field is required.

Previous experience in customer operations or a similar role within the financial services or fintech industry is highly regarded.

Excellent communication and interpersonal skills.

Customer centric, hardworking, detail oriented with a can-do attitude.

Proficiency in MS Office (Word, Excel, Outlook).

Bilingual proficiency in English and mandarin is highly regarded.

This is an entry-level role. We are open to candidates with some prior internship or initial work experience, along with a strong interest in the financial services industry. Candidates with prior experience in the foreign exchange (FX) industry will be highly regarded. In return, we offer monthly team-building events, birthday leave, and a competitive compensation package.

Preferred

• Experience in customer service, client relationship management, onboarding, operations, business development, or a similar role.
• Exposure to financial services, payments, remittance, foreign exchange (FX), fintech, or digital asset industries.
• Understanding of international payments, foreign exchange markets, or stablecoin products.
• Bilingual proficiency in English and Mandarin is .

Why Join Us?

• Join a rapidly growing international fintech company.
• Gain exposure to global payments, FX, and digital asset markets.
• Work in a collaborative and multicultural environment.
• Career development opportunities within a growing business.
• Monthly team activities and birthday leave.
• Competitive salary package.

Location: Sydney, NSW

Employment Type: Full-time

Industry: Financial Services / Fintech / Payments