Head of IT Operations Solutions and Automation

Company Description

MedHealth are a purpose-built collection of industry leading health, medical and employment brands. Our unique and diverse capabilities come together to get the best possible health and employment outcomes for you and the people you support. We support whole populations to better outcomes, yet never lose sight of the individual we are working with to build a better life through work and health.

We are seeking a highly driven and hands-on Head of IT Operations – Solutions & Automation to lead the design, delivery, and continuous optimisation of technology solutions across IT Operations. This role is less about theory and more about achieving outcomes—combining deep technical expertise with the ability to collaborate across technical teams, senior leadership, and the wider business. Working closely with the EGM IT Operations & Security, you will translate strategy into practical, scalable, secure, and cost-effective solutions, driving an automation-first mindset while fostering innovation, governance, and continuous improvement across the organisation.

Key Responsibilities

• Lead and embed an automation-first approach across IT Operations to improve efficiency, reduce costs, and enhance service delivery
• Partner with senior technology leaders to translate strategic priorities into practical, high-impact solutions
• Drive adoption of modern technologies and innovative ways of working across infrastructure and security environments
• Design and deliver scalable, secure, and standardised solutions aligned with governance and compliance requirements
• Identify and implement automation opportunities (including M365 administration and cloud platforms)
• Monitor emerging technology trends and recommend improvements aligned to IT strategy
• Ensure consistent delivery with clear accountability for timelines, budgets, and outcomes
• Promote continuous improvement, innovation, and customer-focused outcomes across all technology initiatives

Qualifications

• 10+ years extensive experience across multiple organisations in technology leadership and technical roles, including ownership of enterprise solutions, digital transformation, automation initiatives, with demonstrated delivery of business outcomes
• Relevant cloud or architecture certifications welcomed.
• Degree in Information Technology, Computer Science, Engineering or a related discipline is desirable
• Cloud & Platform – Azure certifications are required
• Proven experience in the automation and integration space with exposure to automation frameworks
• Proven ability to align technology solutions with business strategy and deliver measurable value
• Strong stakeholder engagement and executive communication capability, translating complex technology into business outcomes
• Sound understanding of security and data governance compliance and risk across enterprise technology environments highly desirable
• Hands-on design and delivery experience in a Microsoft environment
• Security-minded, with experience across IAM, SSO and secure-by-design principles
• You thrive in fast-moving, high-impact environments and know how to translate complex technical concepts for executives, engineers and business stakeholders alike
• Excellent communicator who builds trust quickly and influences cross-functional teams

Additional Information

Why Join Us

• Play a key leadership role shaping the future of IT Operations and automation
• Work in a collaborative, forward-thinking technology environment
• Opportunity to drive real business impact through innovation and transformation
• Exposure to modern cloud technologies and enterprise-scale systems
• Supportive leadership team with a strong focus on outcomes and continuous improvement
• Competitive salary and benefits package
• Ongoing learning and development opportunities
• Be part of an organisation committed to service excellence, inclusion, and innovation

You are welcome here.

Our fast-growing team of more than 4,000 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.