Field Operations Manager
Employment Hero
AI Job Summary
- Experience in expedition operations, with preference for Polar experience.
- Previous onboard expedition experience.
- Experience planning, delivering, and continuously improving the Activity Program.
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Role Type
- Permanent
- Full-time
- Manager
About the role
Aurora Expeditions is looking for a Field Operations Manager to lead the delivery of safe, consistent, and high quality expedition experiences across our voyages.
This role sits at the centre of expedition operations supporting onboard teams, overseeing voyage delivery, and leading the planning and execution of our Activity Program (including kayaking, snorkelling, and guided experiences).
You’ll work closely with cross functional teams to ensure expedition readiness, strong operational performance, and continuous improvement across every voyage.
Key responsibilities
- Support and enable expedition teams to deliver safe, seamless, high-quality voyages
- Lead planning, delivery, and continuous improvement of the Activity Program
- Monitor voyage performance and identify opportunities to improve operations
- Develop and maintain SOPs, risk frameworks, and operational processes
- Lead operational training and capability development for expedition teams
- Ensure expedition readiness (certifications, equipment, planning)
- Partner across Operations, Product, and other teams to deliver consistent outcomes
About you
- Experience in expedition operations (Polar experience preferred)
- Previous onboard expedition experience
- Strong operational planning and problem-solving capability
- Proven people leadership experience
- Confident communicator with strong stakeholder management skills
- Strong digital and administrative capability
- Commercial awareness and sound business acumen
Additional information
- Sydney office base preferred, with some flexibility across Australia / New Zealand
- Occasional after-hours and global collaboration required
Company Overview
Aurora Expeditions is an Australian owned adventure company specialising in small group voyages to the Polar Regions and other wild and culturally immersive destinations for over 35 years. A world leader in expedition cruising, we offer passengers the chance to have an intimate experience of the destination, with the support of passionate experts in their field and flexible, innovative itineraries. We strongly encourage diverse candidates to apply from all backgrounds, including Indigenous Peoples, people with disabilities, people of all genders, sexual orientations, races, ethnicities, and ages. As a B Corp, we’re committed to Justice, Equity, Diversity, and Inclusion and to building a workplace grounded in fairness, belonging, and respect. If you require any adjustments or support during the recruitment process, please let us know as we’re happy to help.