Family Services Case Manager

At Junction Support Services, we exist to support people to live better lives. Every day, our teams help young people overcome barriers, build confidence and reconnect with opportunity.

About Junction Support Services

Junction Support Services (Junction) is an award‑winning, regional not‑for‑profit organisation supporting people to achieve a brighter future through access to housing, education, health, trauma recovery and disability services.

For more than 35 years, Junction has delivered holistic, trauma‑informed and client‑centred services across Ovens Murray, Goulburn, Gippsland and regional NSW, supporting over 2,500 people each year. We are a Child Safe Organisation and are committed to early intervention, prevention and inclusive practice.

Our work is guided by our core values of Respect, Collaboration, Innovation, Integrity, and Inclusion & Diversity.

About the Role

We are seeking a passionate and experienced Case Manager – Family Services to join our Families and Children’s Specialist Services team in Wodonga.

In this role, you will provide targeted case management support to vulnerable children, young people and families with complex needs. Working within a trauma-informed, strengths-based framework, you will deliver early intervention supports aimed at improving safety and wellbeing, and preventing involvement with Child Protection services.

This role is full time on a fixed term contract till 30 June 2027.

Key Responsibilities

• Manage a caseload of families referred through Child Protection Navigators
• Conduct comprehensive assessments and develop tailored case plans
• Coordinate services and facilitate case plan and professional meetings
• Provide practical support, advocacy and referrals to families
• Monitor and review progress, adapting plans to meet changing needs
• Collaborate closely with Child Protection, The Orange Door, and other key stakeholders
• Maintain accurate case notes, reports, and data systems
• Contribute to a strong team culture and continuous improvement

About You

You are a highly skilled and compassionate professional who thrives working with families facing complex challenges. You bring:

• A relevant tertiary qualification (Social Work, Psychology, Behavioural or Social Science)
• Demonstrated experience in case management with vulnerable children and families
• Strong understanding of trauma, abuse and neglect, and their impact on development
• Ability to assess needs, develop effective interventions, and evaluate outcomes
• Excellent communication, collaboration and stakeholder engagement skills
• A commitment to culturally safe, inclusive and child-centred practice

Why Join Us?

• Meaningful work that directly impacts children and families
• Supportive, values-driven team environment
• Ongoing professional development and supervision
• Opportunity to be part of a respected community organisation
• 5 weeks annual leave
• 17.5% leave loading on 4 of the 5 weeeks
• Generous Salary sacrificing available with a wide range of options
• Annual wage increases (in accordance with Fair Work adjustment or CPI)

Applications should be submitted by Sunday 28 June 2026

Apply Now!

Please click 'Apply' to submit a resume that details your experience, address the key selection criteria outlining your attributes and achievements & a Cover Letter that outlines why you would be a great fit for this position.

For any other inquiries, please contact People & Culture 02 6043 7400.

Junction Support Services is a child-safe organisation and an Equal Opportunity Employer committed to diversity and inclusion. We welcome applications from First Nations peoples, individuals with disability or lived experience of disability, and people of all cultural backgrounds, gender identities and sexual orientations. We value the unique perspectives and contributions that diversity brings to our workplace and the communities we serve.