Senior Key Account Manager

At UCC Coffee we’re partnering with some of Australia’s most iconic retail and out of home brands to lead the market in roasted coffee. From bean to cup we’re redefining coffee for some of the nation’s most renowned brands. With integrated operations spanning supply, manufacturing, service, and sales, we operate at scale in a commercially dynamic and operationally complex environment, supporting market leading brands and products across food & beverage, convenience, QSR, retail and café channels. Our commitment to quality, innovation, and continuous improvement underpins our position as a market leader in coffee solutions across UCC Australia and New Zealand.

What you'll be responsible for

This is your opportunity to lead some of Australia’s most recognised coffee partnerships across petrol, convenience and non-grocery retail with real purpose, autonomy, and visibility. Here, your decisions matter. Your impact is real. And your career trajectory? Yours to shape. Day to day, you’ll drive the strategic direction of your accounts – delivering joint business plans (customer and UCC at the core), leading commercial conversations, and identifying opportunities for growth. You’ll influence contract terms, contribute to tenders, and translate insight into action. Every decision you make will reflect both the customer and the business - balancing partnership and performance. Supported by a dynamic, highly experienced leader and leading one direct report, you’ll work with a strong cross‑functional network across Sales, Finance, Training, and Machinery to deliver a seamless, high‑impact customer experience.

Your profile

You’re a commercial thinker with an innovative mindset - a self‑starter who takes full ownership of your accounts and drives outcomes independently. You bring energy, initiative, and thrive in a fast‑paced, dynamic environment. Above all, it’s your attitude, your ability to influence outcomes, and your commitment to building long‑term partnerships that deliver sustainable, scalable growth.

About you

• Approximately 5 years’ experience managing national or key accounts, with a proven track record of growing, retaining, and strengthening strategic customer relationships. Coffee experience is a bonus, but not essential - strong backgrounds in beverages, snacking, or broader FMCG will also be considered.
• Strong commercial capability - confident in margin management, forecasting, and negotiation, with a clear focus on driving both growth and profitability.
• A confident and clear communicator - adaptable, authentic, and able to influence at all levels, both internally and externally.
• Resilient, emotionally intelligent, and self‑aware, with the ability to manage long‑term, complex customer relationships and navigate challenges with balance and professionalism.
• Ambitious and growth‑oriented - you may be stepping up from your current role, but you’re hungry for more responsibility, ready to stretch yourself, and keen to grow with the business.
• Previous experience leading a small team, or mentoring others is desirable but not essential.

This position offers the chance to develop valuable skills in a dynamic, fast-paced environment, within a collaborative and passionate team. We offer you recharge leave, five additional days each year to allow you to rest, reset, and refuel. You’ll also enjoy the perks of coffee on tap and beans to take home, keeping you connected to the craft we’re passionate about.

This is a permanent role, 38 hours per week, based in our Preston location.

Take the next exciting step in your career with us. Apply now!