Business Improvement Officer

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

Perth and Kinross Health and Social Care Partnership Business Improvement Team is looking for a customer focused individual for this role, providing project management and business/performance information support across a varied range of activities and systems.

The Team is high performing, innovative and constantly looking to challenge the status quo and do things better. This role presents an excellent opportunity to contribute to the delivery of health and social care services at a time of significant change and innovation.

You will be supporting teams and services throughout the Health and Social Care Partnership to improve the service provided to services and patients.

Although based within our offices in Perth, the successful postholder will predominantly be working remotely but digitally connected to the Team.

The Successful Candidate Will Be Expected To

• Provide advice and guidance using business improvement techniques and methodologies including “PRINCE2”, and “AGILE” across a range of programmes.
• Provide business and change analysis expertise, identifying and defining solutions that will lead to transformational change and business/service improvement.
• Carry out the role of Project Manager for business and improvement initiatives by producing and contributing to the development of business cases, improvement plans, Project Initiation Documents (PIDs) and ensuring projects are delivered on time and within the allocated resource.
• Ensure project methodologies and governance are applied for all formulated projects and include identification of risk, assessment of recourse/budget requirements.
• Ensure that systems are in place to identify, monitor and track benefits arising from business improvement initiatives.
• Be responsible for the collection and analysis of performance information for a number of stakeholders.
• Contribute and provide support and co-ordination of the production of Strategic Plans as well as internal and externally published reports.
• Support services with the preparation and implementation of their performance frameworks, preparing and analysing statistical information to support operational and strategic decision making.
• Analyse and review data to produce reports outlining progress and recommendations for the Integration Joint Board and associated Committee(s), Senior/Executive Management and individual service management teams.
• Support Service Managers and Team Leaders in the delivery of business improvement by carrying out business process re-engineering through process mapping analysis, consultation and data collection.
• Design, develop and deliver presentations and materials at SMT, projects boards, seminars and workshops.
• Proactively maintain an up-to-date awareness of the relevant legislative and regulatory changes which affect and impact on service delivery, particularly in respect to public reporting requirements.

Please note, we are currently unable to offer sponsorship for this post.

Skills & Experience Required

The successful postholder must have the ability to work independently to achieve desired productivity. In doing so the postholder will be supporting teams and services throughout the Health and Social Care Partnership to improve the service provided to services and patients.

Are you an individual with a desire to improve services?

Do you have excellent communication skills?

Do you have the skills and knowledge to work with a broad range of stakeholders to support business improvement, performance management processes and structures, collect and analyse data, challenge information and current processes in an already high performing organisation?

If so, we would welcome an application from you.

You will be required to comply with the Code of Conduct for Healthcare Support Workers in Scotland throughout your employment.

We would love to hear from you and would encourage you to get in touch with Laura DiMichele-Ross, Team Leader - Business Improvement & Transformation at to find out more.

Hours of Work: 21.6 per week. Fixed Term/Secondment for 12 Months.

Current NHS Tayside Employees - Written approval must be sought from your line manager prior to applying for this secondment. You will be required to bring this if shortlisted for interview.

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Short-listed applicants will be contacted by email. Please check your emails regularly, including your junk/spam folder.