Relationship Support Officer

About the role- Permanent, Full-time & hybrid role, based out of our Adelaide, Brisbane, or Toowoomba Head Office.

We’re looking for a customer-focused and detail-oriented

Relationship Support Officer to join our Lending Assessment team. This role plays a critical part in supporting our Third-Party Lending applications, acting as a key link between mortgage brokers, customers, and our lending assessment teams to ensure a seamless and positive lending experience.

Your Key Responsibilities Will Include

• Managing broker enquiries and providing timely updates throughout the lending process.
• Processing and allocating lending related tasks and cases using Salesforce and other systems.
• Monitoring workflow and service levels to ensure SLA targets are achieved.
• Delivering high-quality customer services while maintaining accuracy and confidentiality.
• Supporting lending teams through efficient administration and application processing
• Maintaining compliance with lending policies, procedures, regulatory obligations and risk requirements.

About You

You are a highly organised professional who takes pride in delivering accurate and high-quality work. With experience in administrative, lending or financial services environments, you have a strong focus on compliance, process adherence and clear communication to ensure seamless outcomes for our customers and brokers. You thrive in a fast-paced setting, effectively managing multiple tasks while ensuring policies, procedures and regulatory requirements are consistently met.

To Be Successful In This Role, You’ll Bring

• Experience delivering high-quality customer service and building positive relationships with internal and external stakeholders.
• Knowledge of home lending processes and an understanding of real estate lending practices and regulatory requirements.
• Proficiency in Salesforce and Microsoft Officer applications
• A proactive mindset with a focus on risk management, continuous improvement and delivering efficient customer and broker experiences.

Why You’ll Love Working With Us

People First Bank – our new brand – says exactly what we’re all about: people. We're committed to supporting and growing our team and creating an outstanding work environment.

You’ll have access to financial and lifestyle benefits to support your success and individuality:

• Flexibility and hybrid working arrangements.
• Enhance your salary with discounts on banking, health insurance, and shopping across Australia.
• Advance your career with training, study support, and project opportunities.
• Competitive leave benefits that empower employees to take time for themselves and loved ones.
• Wellbeing support with our Employee Assistance Program, wellbeing leave, mental health app, and mental health ambassadors’ program.
• Make a difference with paid volunteering, Workplace Giving, and diverse community initiatives.
• Be recognised for your contributions through our peer-driven recognition program.

A Bit About People First Bank

In March 2023, People’s Choice and Heritage Bank merged to form Heritage and People’s Choice Limited - Australia's leading mutual bank. We are now on an exciting journey to bring together our products, services, and technology under a single brand - People First Bank.

We have over 700,000 members and 1,900 employees, with dual head offices in Adelaide and Toowoomba, an Australian-based contact centre and branches across five states.

With a vision ‘To deliver positive change through banking’, People First Bank serves members and contributes to the community, while offering an inclusive, flexible work environment. We’re big enough to make an impact; but agile enough to influence and do interesting work.

Apply Online Now

If this sounds like you, this could be the next step in your career. Click

Apply now and submit your application, including a cover letter and current resume by EOD Tuesday 30th June 2026.

We are committed to diversity and inclusion and support candidate requests for adjustments to enable everyone to equitably participate in our selection process.