Senior Business Analyst

Senior Business Analyst – Ignite Travel Group (Broadbeach)

We are looking for an experienced Senior Business Analyst to join the Ignite Engineering team in Broadbeach!

Ignite Travel Group is an award-winning travel company (NTIA Most Outstanding Online Travel Agency 2022), and Australia’s largest travel advertiser, delivering incredible holidays and trailblazing win-win-win models for our people, customers, and business partners.

About The Role

As a Senior Business Analyst, you will play a pivotal role in capturing business requirements and ensuring the successful implementation of our new travel booking platform, alongside supporting the backlog for our existing back-office platform. You will work closely with stakeholders to understand their needs, identify opportunities for improvement, and provide clear requirements to the engineering team on their behalf. Our engineering team is embracing AI-assisted delivery, and you’ll bring experience and confidence with AI tools including but not limited to Claude Code, GitHub Spec Kit and Copilot — this is not a developer role, but these tools are central to how you’ll analyse, specify and validate requirements – and you’ll help shape how we use them.

Key responsibilities

• Gather and document business requirements, translating them into user stories and acceptance criteria within an agile software delivery team.
• Develop use cases and process flows to support the development of software solutions
• Use AI tools to accelerate requirements analysis and produce clear, well-structured specifications
• Manage and refine the product backlog across both our existing back-office platform and our new travel booking platform, ensuring priorities reflect business value
• Conduct stakeholder interviews to understand business needs and pain points
• Collaborate with stakeholders to ensure that project objectives align with business goals
• Facilitate communication between business and technical teams
• Participate in user acceptance testing and ensure that solutions meet business requirements
• Develop and maintain system documentation and training material
• Providing leadership within the project teams to ensure delivery of customer requirements and expectations

About you

• Experience within travel or other internet-scale environments desirable and strong understanding of the travel or retail industry
• Extensive proven experience in key business analysis discipline areas including: requirements elicitation and documentation (as user stories, use case and acceptance criteria), process analysis and documentation, and organisational strategy.
• Experience and confidence working with AI-assisted analysis and specification
• Familiarity with spec-driven development practices, producing specifications precise and unambiguous enough to drive both engineering teams and AI coding agents
• Curiosity and adaptability — willingness to continuously learn new tooling and ways of working as our practices evolve
• Strong analytical and problem-solving skills
• Knowledge in business process re-engineering and improvement
• Well-developed written and oral communication and facilitation skills
• Ability to conduct virtual meetings and workshops
• Excellent documentation skills, both technical and non-technical
• Attention to detail and effective organisation and time management skills
• Strong business acumen and critical thinking skills
• 5+ years experience in a similar business analyst role.
• Business Analyst formal qualification highly desirable
• Experience with Microsoft Dynamics 365 Business Central highly regarded
• UI/UX experience highly regarded

What you'll enjoy

Flexible working opportunities

Ongoing professional development and skill sharpening

Catapult your career across a network of brands and businesses in an evolving industry

Say no to full price! Nab discounts on travel and more thanks to our sweet rewards program

Access to industry leading health and well - being programs and financial advisors

Set up shop in a swanky beachfront office in Broadbeach

Enjoy social events to promote networking, celebration of wins, and sometimes just for fun!

Take volunteer leave as part of giving back to the local community

We value you...

Ignite Travel Group is committed to creating an inclusive and diverse workplace that supports your unique identity to create better, safer experiences for everyone. We encourage you to come as you are; to foster inclusivity and collaboration. We celebrate you.

#IGNT

Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.