Client Services Manager

Brief Description

About Securecorp

At Securecorp, we pride ourselves on being a successful, progressive, and award-winning company. We deliver top-notch security, cleaning, electronics, and monitoring services nationwide across various sectors, including retail, major events, corporate sites, aviation, and more. Our commitment to reliability, integrity, and results drives our mission, and we are dedicated to providing stability, growth, and development opportunities for all our valued employees.

About The Role

Securecorp is seeking a highly motivated and experienced Security Client Service Manager to join our Victorian operations. Reporting directly to the State Operations Manager.

The successful candidate will demonstrate strong leadership capability, exceptional communication skills, sound commercial acumen, and a hands-on approach to managing multiple sites across a broad geographic area.

Key Responsibilities

The primary responsibilities of this role include, but are not limited to:

• Building and maintaining strong client relationships to ensure service excellence and account retention
• Delivering consistently high levels of customer service across all managed sites
• Achieving financial targets, including revenue growth and profit margin performance
• Leading, mentoring, and managing on-site teams, including performance management and staff development
• Overseeing roster management and compliance, including leave coverage and workforce planning
• Supporting payroll processes in collaboration with the operations team (fortnightly processing)
• Identifying and pursuing new business opportunities within the portfolio
• Managing emergency incidents as they arise, including after-hours response when required
• Implementing and maintaining emergency response and security management plans
• Ensuring compliance with awards, industrial instruments, and labour management requirements

About You

To be successful in this role, you will bring:

• Valid Security Licence
• A minimum of three years’ experience in a management role, ideally within the security industry, major events, facilities management, or a similar operational environment
• Demonstrated experience managing teams across multiple sites and maintaining strong client relationships
• Strong commercial awareness, including sound knowledge of P&L management and labour costing
• Proven leadership experience with small to medium operational teams
• Experience managing performance appraisals, disciplinary processes, incident investigations, and report writing
• The ability to develop and implement compliant, cost-effective rosters
• Excellent communication, negotiation, and networking skills
• Strong computer literacy, including Microsoft Office and the ability to learn payroll and accounts platforms
• The ability to work autonomously with strong time management and attention to detail

What We Offer

Securecorp offers a supportive and rewarding working environment, including:

• Vehicle Allowance
• Laptop and mobile phone
• Competitive remuneration, reviewed annually
• Ongoing training and professional development
• Access to our Employee Assistance Program (EAP)
• Staff incentives and recognition programs
• Autonomy and flexible work arrangements to support work–life balance
• Genuine opportunities for career progression within a growing national organisation

Are you seeking a fulfilling, long-term career dedicated to safeguarding our communities? At Securecorp, we invite you to join our diverse team and be part of something meaningful. We prioritise Diversity, Equity, and Inclusion, believing in a workplace that reflects the richness of varied backgrounds and cultures. We welcome applications from First Nations peoples, women, individuals of all ages and LGBTQIA+ communities. Even if you don’t meet all the criteria, we encourage you to apply—your unique perspective is valued. Join us in building a more inclusive future!

Securecorp Protective Services PTY LTD Private Security Business Licence 805-434-70S