Damages & Warranty Manager

The Opportunity – Help build places people love to live.

Join us in shaping the next evolution of defect and warranty management across our built form portfolio. This newly created role offers a genuine opportunity to establish and lead a new team, building a best-in-class approach that further enhances the customer experience across Apartments, Land Lease and Master Planned Communities. Based in Sydney, Brisbane or Melbourne, this role offers flexible hybrid working—3 days in the office or on-site and 2 days from home.

We’re Looking For a...

A technically strong Defects & Warranty Manager who can uplift existing processes, define standards, and build capability across a growing national portfolio, will driving positive and consistent customer outcomes.

What You’ll Do

You’ll lead the uplift of Stockland’s defect and warranty function across built form, playing a key role in shaping how we deliver quality outcomes for our customers.

• Establish and lead a centralised defects and warranty team across Apartments, Land Lease and Master Planned Communities
• Act as a central technical authority on residential defects, providing expert guidance on defect classification, standards, and resolution pathways and acting as a point of escalation for complex warranty matters
• Define and implement best practice processes, standards and governance across the lifecycle
• Build and lead a high-performing team to support delivery and drive consistency
• Partner with Development, Project Management and Customer teams to embed quality and continuous improvement
• Identify trends, risks and improvement opportunities to enhance customer outcomes and operational efficiency

About You

You’re passionate about delivering quality outcomes and creating a seamless customer experience. You have a strong working knowledge of applicable building standards, tolerances and statutory requirements, with the ability to apply these in defect determination and dispute resolution.

You thrive in roles where you can bring structure, uplift capability, and influence change, while building on what’s already working well.

Experience & Skills That Count

• Experience leading or building high-performing teams
• Strong technical expertise in defects and warranty management
• Demonstrated commitment to driving positive customer outcomes
• Proven experience handling complex customer escalations
• Experience across residential developments (apartments, land lease or master planned communities)
• Proven ability to establish or uplift processes, frameworks and standards
• Excellent communication, stakeholder management, and customer service skills

The Right Mindset

• Solutions-focused, with a continuous improvement lens
• Collaborative and influential, able to bring teams on the journey
• Customer-first, with a strong focus on quality outcomes

The Stockland Proposition

We’re a community: a supportive, empowered team that works as one to create better places and experiences for everyone, including ourselves. We’re committed to building an inclusive workplace where diverse perspectives are welcomed, and everyone feels a genuine sense of belonging.

We’re committed to building a diverse and inclusive workplace. If you need adjustments during the recruitment process, just let us know.

Due to the permanent nature of this role, we can only accept applications from Australian Citizens, Permanent Residents or Open Work Visa holders with more than 12 months validity from their role start date.

Apply Today Stockland – a better way to live