ServiceNow Developer

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

We are hiring a ServiceNow Consultant for a 6-month contract with Capgemini in Sydney, responsible for ensuring the efficient operation and continuous improvement of the ServiceNow platform. The role involves managing incident, problem, and service request queues to meet SLA requirements, while maintaining platform stability through regular monitoring, patching, and upgrades. You will design, develop, and implement ServiceNow solutions aligned with business needs, including workflows, integrations, and automation initiatives. Working closely with business analysts, project managers, and technical teams, you will deliver end-to-end solutions using Agile methodologies and ITIL best practices. This position also plays a key role in driving innovation, enhancing automation capabilities, supporting data-driven reporting, and contributing to ongoing service improvement efforts.

• Monitor incident, problem, and service request queues; ensure timely resolution within SLAPerform platform maintenance including monitoring, patching, and annual upgrades
• Design, develop, test, and implement ServiceNow solutions based on business requirements
• Collaborate with business analysts and project managers to provide expert guidance
• Deliver end-to-end ServiceNow implementations, including configuration, enhancement, and release management
• Customize ServiceNow (forms, workflows, dashboards, reports, integrations, scripting)
• Identify improvement opportunities and contribute to continuous service improvement initiatives
• Follow Agile delivery practices and ensure ITIL process compliance
• Maintain strong testing protocols to ensure stability during releases and upgrades
• Mentor junior team members and create knowledge base articles (KBAs)
• Maintain accurate documentation and keep the ServiceNow knowledge base updated
• Drive automation and innovation initiatives to support digital transformation
• Gather and analyze automation requirements and identify use cases
• Collaborate with technical teams to design and implement automation solutions
• Perform data analysis and reporting on adoption, value realization, and performance metrics
• Automate processes using tools such as ServiceNow Flow Designer and Power Automate
• Identify opportunities to improve ROI, adoption rates, efficiency, and automation maturity

Job Description - Grade Specific

• Minimum of 4+ years' experience in the administration / configuration/Upgrades/ development/ implementation of ServiceNow.
• Working knowledge of ITSM Modules, Integration, ITOM and Discovery Modules, Asset Management, Self Service & Service Catalog Module of ServiceNow.
• Working knowledge on Custom app development, CSM and Portal design.
• Experience of Java and python scripting is highly desirable.
• Demonstrated technical experience with Power Platform or similar low code platforms.
• Solid knowledge of application development / configuration is required.
• Good understanding of the ServiceNow Support Portal (HI Portal) used for managing ServiceNow Support.

What You’ll Love About Working Here

• You will be a part of a diverse collective of free-thinkers, entrepreneurs and industry experts. You will love the exposure to the scale of transformation, the depth of expertise, and the opportunities for growth.
• We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people.
• At the heart of our mission is your career growth. You will have countless learning and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications crafted to support you in exploring a world of opportunities.
• We realise a Total Reward package should be more than just compensation. We offer a range of core and flexible benefits and have a Peer Recognition Portal called ‘Celebrate’.

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.

Make it real | www.capgemini.com