Service Reliability Specialist

Position Overview

• Permanent, Full-time opportunity

• True hybrid working - work from home and our Mitcham office

• $152,582 per annum inclusive of 12% superannuation

We're on a mission to create a brighter future, where you can be a change maker at the actual source. We're one of Australia's largest water utilities with over 30% of Victoria's population relying on us for their essential water and sanitation services.

Our award-winning culture fosters an inclusive, collaborative, and flexible environment that enables our people to thrive. Here, you'll be inspired and challenged to grow alongside us.

We're committed to reconciliation and supporting the self-determined role for Traditional Owners/Custodians in water and land management.

The Role

As a Service Reliability Specialist, you will play a key role in ensuring the reliability, resilience and recoverability of critical technology services across Yarra Valley Water. You will lead and coordinate disaster recovery management activities, while supporting incident and problem management processes, to minimise service disruption, strengthen operational stability, and enhance Yarra Valley Water's ability to respond to and recover from service outages.

Working closely with IT teams, service owners, vendors and business stakeholders, you will drive continual service improvement initiatives, identify opportunities to improve service performance and resilience and support disaster recovery preparedness. Through proactive analysis, collaboration and governance, you will help strengthen the reliability, resilience and recovery readiness of technology services that support business continuity and operational excellence.

Occasional out-of-hours participation may be required to provide backup support for major incident management activities and ensure continuity of critical service response capabilities.

Your Key Responsibilities

• Lead and coordinate disaster recovery planning, testing and readiness activities to strengthen recovery capability across critical technology service
• Collaborate with IT teams, service owners and vendors to identify recovery risks, validate DR plans, support remediation actions and drive ongoing improvements to service resilience

• Analyse disaster recovery readiness, testing outcomes, current service performance, incident trends and operational risks to identify gaps and define mitigation actions that enhance operational resilience

• Produce operational and disaster recovery reporting and metrics, support governance and compliance activities and contribute toto continual improvement initiatives that strengthen recovery readiness and service resilience.

• Assist with coordinating major incidents to minimise business disruption, restore services quickly and ensure effective stakeholder communication

• Assist with post-incident reviews and problem management activities to identify root causes, drive corrective actions and improve service reliability

• Support and continuously improve Disaster Recovery processes, ensuring alignment with the Incident and problem management processes and with Yarra Valley Water's standards and best practices

What we're Looking for

• Demonstrated experience and certifications in Disaster Recovery, Business Continuity and Operational Resilience

• Experience developing, maintaining and testing disaster recovery plans and recovery procedures

• Understanding of IT infrastructure, cloud services, networking, backup and recovery technologies

• Experience in IT Service Management, with strong knowledge of Incident, Problem and Major Incident Management practices

• Experience using ServiceNow or similar service management platforms

• Strong analytics, problem-solving and root cause analysis skills

• Excellent communication, stakeholder engagement and collaboration skills

• Ability to remain calm and make effective decisions in high-pressure situations

• Relevant tertiary qualification in Information Technology or related discipline

• ITIL certification required

To view the full position description, click HERE.

Why Yarra Valley Water?

We celebrate and encourage new thinking at every level. Creating opportunities for you to grow - both professionally, and personally. When you flourish, we all do.

• $152,582 per annum inclusive of 12% superannuation

• Flexible working arrangements where our people are empowered to design their days with their team. Read our hybrid playbook HERE.

• Free and secure on-site parking with on-site café at our Mitcham office.

• 16 weeks paid parental leave.

• 15 days paid personal leave, which can be used for caring, illness, wellbeing and mental health needs.

• 5 days paid reproductive leave which can be used for experiencing symptoms or undergoing procedures associated with issues such as menopause, menstruation, endometriosis, PCOS, prostate health, or IVF.

• Request to swap certain public holidays for another day of paid leave.

To read more about our benefits and culture, read our employee handbook HERE.

Did you Know?

Research shows that men apply to jobs when they meet an average of 60% of the criteria, while women and other marginalised people tend to only apply when they meet all of them. So, if you think you have what it takes, but don't necessarily tick every box, please apply or get in touch. We'd love to have a chat and see if you could be a great fit.

How to Apply

Applications should include a supporting Cover Letter and Resume.

Closing date: Monday 29 June 2026

This position is available for Yarra Valley Water employees and external applicants.

We welcome applications from everyone, including Aboriginal and/or Torres Strait Islander peoples, people with disability, mature age and young job seekers, members of the LGBTIQA+ community and people of all cultural backgrounds.

If you need this information in an accessible format or would like to discuss reasonable adjustments during the recruitment process. Please call 03 9872 2599 or email ***email_hidden***.

If you need any help with the application process or would like to discuss the recruitment process, please contact us via email [email protected].

Successful applicants must be eligible to work in Australia and agree to provide information for pre-employment checks, if required for the position. This may also include a Police Check or AusCheck, where an offer will be subject to a satisfactory outcome of these checks.