Customer Service Agent

Customer Service Agent

Part-Time Permanent

Brisbane, QLD

Are you passionate about delivering exceptional customer service and creating positive customer experiences?

This is a fantastic opportunity for someone who enjoys working with people, building relationships, and being the face of a dynamic and community-focused environment.

The Opportunity As the Customer Support Agent, you will be the first point of contact for customers and visitors, managing enquiries, supporting occupancy initiatives, and ensuring a seamless customer experience from initial enquiry through to ongoing engagement.

This role offers a blend of reception, customer service, administration, sales support and community engagement responsibilities.

Key Responsibilities

• Manage front desk and reception duties
• Respond to customer enquiries via phone, email and face-to-face interactions
• Conduct tours for prospective customers
• Support occupancy and retention initiatives
• Assist with applications and customer administration
• Coordinate customer communications and engagement activities
• Support marketing campaigns and social media initiatives
• Build and maintain strong relationships with customers and stakeholders
• Assist with events and community activities
• Ensure a consistently high level of customer service is delivered

About You

• Previous experience in customer service, reception, hospitality, property or sales support
• Exceptional communication and interpersonal skills
• A positive, energetic and professional attitude
• Strong organisational skills and attention to detail
• The ability to multitask and manage competing priorities
• Confidence using Microsoft Office and customer management systems
• Experience with social media platforms would be highly regarded
• A genuine passion for providing outstanding customer experiences

Essential Requirement

• Queensland RTA Accreditation; or a current Property Licence

What's on Offer?

• Permanent part-time opportunity
• Excellent work-life balance with a three-day working week
• Supportive and collaborative team environment
• Diverse role with plenty of variety
• Opportunity to work in a vibrant, customer-focused setting
• Competitive salary package

If you enjoy building relationships, delivering exceptional service and being part of a collaborative team, we'd love to hear from you.