Customer Service Representative

Customer Service Representative

Location: Maitland, NSW

Rate: $37.39 per hour + Super

Contract End Date: 1st January 2027

Start Date: ASAP (pending checks)

Hours: 35 hours per week (7 hours per day)

About the Role

Provide assistance, advice, source information and deliver customer support services, for multifaceted enquiries and complaints to facilitate the effective operation of the business to ensure outstanding customer service.

Key Responsibilities

• Respond to multifaceted enquiries from customers on a wide range of matters and provide timely, accurate, and consistent advice and information on services via a range of interaction channels, as per organisational processes and standards to ensure optimal service delivery and put the customer at the centre
• Update and maintain records and databases, complying with service delivery systems and processes, to ensure that all information is accurate, stored correctly and accessible
• Provide accurate, effective and high-quality customer service consistent with the vision, mission, values, practices and procedures to ensure optimal service delivery and a positive customer experience
• Provide high level advice and assistance to build customer capability regarding products and services
• Accurately receipt, record and resolve customer complaints and escalated enquiries to ensure timely and effective outcomes for customers
• Perform administrative activities, including the creation and updating of records, in line with privacy requirements and legislative obligations to ensure the integrity of information and to support effective service delivery
• Contribute to continuous improvement initiatives through new ideas and identification of opportunities to improve the efficiency of work processes and the implementation of changes in the workplace

The Successful Candidate

• Seamlessly delivering multiple customer service activities and services in line with agreed standards, timeframes and milestones, given tight timeframes and the need to maintain accuracy and attention to detail to meet individual and team Key Performance Indicators (KPI)
• Maintaining resilience and professionalism when resolving complex enquiries and complaints from customers who present with challenging behaviours while adhering to business compliance requirements and ensuring consistent application of policies, guidelines, procedures and legislation
• Providing a range of administrative and processing tasks in a high-volume environment with accuracy and efficiency

About You

To be successful in this role, you will have:

• 2–3 years’ experience in a similar customer service role
• Strong attention to detail and accuracy
• Intermediate computer skills required
• Proficiency in the Microsoft Office 365 suite (Word, Excel, Outlook, Teams)
• Need excellent written and verbal communication skills
• Looking for candidates who have previously worked in an office environment

How to Apply

If you are an organised, detail‑focused professional looking to support a high‑performing team in a structured and meaningful role, we encourage you to apply.

Call George Wright on 0480 011 549 or email ***email_hidden*** for any further information.

Candidates will need to be willing to undergo pre-employment screening checks which may include, ID and work rights, security clearance verification and any other client requested checks.