Customer Support Officer

Troocoo are partnering with a well established Queensland based organisation that prides themselves on making a positive difference within our community. Our client has seen significant success due to their customer first approach and ability to deliver industry leading results.

Description

• Providing high quality service across phone and digital channels
• Managing high volume calls with empathy and professionalism
• Assisting customers with policy, premium and claims‑related enquiries
• Accurately recording and processing information
• Working with internal teams to deliver seamless customer experiences
• Identifying opportunities to improve processes and workflows

Profile

• Previous experience in customer service (insurance or call centre experience highly regarded)
• Strong communication skills and the ability to build rapport quickly
• High attention to detail and accuracy in a busy environment
• Confidence in handling sensitive conversations
• Solid computer skills, including Microsoft Office
• A genuine passion for helping customers and solving problems

Job Details

• Start date: 6th of July
• 4 month contract
• $39/hr + super
• WFH flexibility, following the training period
• Brisbane CBD location
• Potential for future career growth within the organisation

To apply online please click the 'Apply' button below.