Business Analyst

Consultant – Business Analyst – mid-level

Terra Firma is a highly respected Australian business and technology consulting firm with a 30-year history of successfully delivering client outcomes. We offer leading business and technology consulting services covering the entire lifecycle of a program. Our people are masters of their craft but what sets us apart is our support and willingness to help each other to deliver high quality outcomes for our clients.

We offer you exposure to diverse clients across various industries including all levels of Government, Banking and Financial services, Not for Profit, Telcos, Technology and Utilities. Not only are you able to work across various industries, you will also learn and upskill from working on new projects and with new technologies.

Terra Firma is committed to ensuring all applicants are considered for positions in the organisation regardless of ethnicity, gender or physical disability. If you share our values and culture, you will find a home at Terra Firma.

The opportunity

This is a hands-on, end-to-end Business Analyst role with a strong emphasis on delivery, stakeholder alignment, and quality, suited to complex programs where requirements, processes, and governance structures are still evolving.

General Soft Skills Required

• Manage challenging stakeholder relationships (both within business and project team)
• Engaging resistant stakeholders
• Aligning diverse perspectives
• Navigate complex organizational dynamics
• Manage competing priorities
• Build good relationship with stakeholders
• Identify and manage scope creep and influence stakeholders to avoid this or timeline risks where appropriate
• Adaptability and flexibility as timelines and scope shift regularly
• Context switching and time management as juggling multiple initiatives

Project Responsibilities (across Multiple Initiatives)

• Run workshops, gather high-level requirements and gap analysis
• Produce a business requirement document and support order of magnitude
• Documenting customer journeys and support draft of UX design
• Documenting user stories and process flows
• Review high level solution architecture definition, detailed design and build etc
• Respond to questions or clarifications from dev and test teams
• Review SIT test cases
• Develop UAT test plans (including identifying where this can happen in parallel with SIT)
• Lead UAT testing and defect triage and reporting
• Draft training materials for releases
• Develop BVT test plans
• Lead BVT testing and defect triage and reporting
• Manage the gap between vendor SI and the developers and if required expand on some of the requirements.
• Coordinating working sessions between the vendor SI & delivery teams to try to bridge the understanding gap in requirements and build approach.
• Host status update sessions and follow ups as required and reporting
• Supporting the definition of a pre-prod test and prod deployment and test strategy as there was none in place (they were deploying straight to production without testing).

Why Terra Firma

• Work across diverse clients and complex transformation programs
• Join a highly experienced, collaborative consulting team
• Long-term career opportunities with mentoring, shared learning, and skill development
• Make a real impact on client outcomes and business success

If you’re a Business Analyst who enjoys delivering real outcomes and working as part of a collaborative consulting team, we’d love to hear from you.